Robertson Quay Hotel - 15 Merbau Rd
3.3/5
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based on 8 reviews
Contact Robertson Quay Hotel
| Address : | Singapore 239032 |
| Phone : | ๐ +7 |
| Website : | http://robertsonquayhotel.com.sg/ |
| Categories : |
Hotel
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| City : | Robertson Quay Hotel |
| Description : | Unfussy hotel offering simple rooms & an open-air restaurant, as well as a gym & an outdoor pool. |
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Kelvin Ho on Google
โ โ โ โ โ One of the worst hotel I've been to. Super hard bed, genuinely as hard as the floor, was wondering why do i pay to suffer. Asked the recept about the bed issue, their reply is that those newer beds tend to be harder and as time goes it will be softer. Frankly speaking i think its just bs, the bed looks super old, it felt like those judo floor, hard as heck. Seriously hotel 81 is like a 6 star hotel compared to this.
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Lady Honey on Google
โ โ โ โ โ Checking in procedure is very slow...
Room TV only local channels & no SURIA?! Not recommended for Malays. I've booked 2 connecting rooms & 1 room fridge not working. We took out our drinks the next day, it's totally room temperature!
Another room toilet bowl clogged! Called the front desk from afternoon 6-7 times & the maintenance only came over almost 11pm!
The pools stairs going up the slide very mouldy! Location is fine but there's only 2 Halal restaurants around. So, no other choice. The worst part is, it's my daughter's birthday & this hotel just spoiled everything! If I could rate thhe Service with no stars @ all, I would. Service really??????
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Idil Bilgen on Google
โ โ โ โ โ It was the worst hotel Iโve ever stayed at although I travel a lot. The bed is really uncomfortable and my room kept getting foggy whenever other people take a shower in the different rooms. Also thereโs no hot water to take a shower it barely gets warm. Staff are not helpful at all. Donโt come for the pool itโs ridiculously small and dirty. Donโt waste your money and time here.
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Vicky Ho on Google
โ โ โ โ โ It will be less than the rate I could have selected .
Worst stay with a broken spring bed! And staff speaking like she is a lecturer to educate guest how to edit booking.
Great area along river which we could only view during our night stroll.
Good location due to downtown line
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Sara M on Google
โ โ โ โ โ My boyfriend and I had a similar experience as the majority of reviews provided below. A quick summary:
- No gym even though advertised on their website
- Neither safe nor refrigerator worked
- Dirty pool area, littered with rubbish
- Minimal towels provided in room (non at pool)
- No shampoo, conditioner or shower gel
- Neither TV nor Wifi worked
Would happily recommend it to any enemy.
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Ebi Obidake on Google
โ โ โ โ โ BEWARE and STAY CLEAR
Very unsafe and filthy with dust and mold and little pest. One of the worst places I have ever stayed. Poor customer service, did not want to fix or clean my room properly. Said I paid for a basic room therefore was not deserving of basic standards. Was told to upgrade my room which was same room with a higher price and called Premium or something. GYM is not usable or safe. Pool slide NOT operational, cracked slide, green standing water in the holding section of the slide.
Elevator certification expired in June. Denied access to speak directly with management. 3rd Party Expedia failed to reach hotel management for 6 days.
If you don't care about your health and like to breath extremely bad recirculated air, walk on original dirty carpets with holes and poor customer service than this over priced basic hotel is for you.
STAY elsewhere and save yourself.
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Hannah Welch on Google
โ โ โ โ โ I accidentally booked this hotel for the wrong day (flight was delayed so was only going to stay for six hours to get some sleep but I booked incorrectly ), so I immediately contacted them to get a refund and they refused. It was within five minutes. I didnโt stay and they charged me the full amount. I would not book here ever again, and wouldnโt trust them to have common sense, good faith interactions with anyone.
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Nanda on Google
โ โ โ โ โ I actually like this hotel, especially the area. It is ideally located and is extremely close to everything (especially Clarke Quay). The furnishings is quite modern and clean, and the staff are attentive. We were lucky to get a pool view, and yes, the swimming pool is huge! I would like to recommend this hotel and come again!
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