ROYAL AMBULANCE SERVICES PTE LTD - 11 Woodlands Cl

Called about 10 times for an ambulance back to nursing home but no reply. After 90 minutes, still no reply. I guess no one is working. Totally bad service. I will not advise anyone to make use of the service.

14 Nov 18 @ 0900 hrs to 1200 hrs Service did not meet the mark...extemely poor customer service. 0930 hrs: Ambulance service arrived HALF AN HOUR LATE as booking was for 9am. My client's appt was schedule for 0945 hrs. One male officer apologised repeated for their lateness and that they were NOT PUNCTUAL.WHY? NB: We only arrived at the hospital at 1000 hrs...OBVIOUSLY WE WERE 15 MINS LATE FOR OUR APPT. NB: My client had to wait for an hour later before we can see the Dr, BECAUSE WE WERE LATE FOR THE APPT. It is OBVIOUS that Royal Ambulance Service, did not standby their committment of PUNCTUALITY ? thereby my client's and myself had to succumb to the inconvinences caused. WHY? 1200 hrs: Post visit, Royal Ambulance Service (1 male and 1 female officer), escorted us back to respective nursing home. However, they just dropped my client and myself at the lobby. NB: The accompanying female officer refused to send my client back to the ward. SHE ADAMANTLY CLAIMED THEIR SERVICE ENDS AT THE LOBBY AND JUST WALKED OFF! ??Obviously this was not the norm practise. Her remarks were witnessed by my client, the nursing home securiry guard and myself. We were all taken aback by the lapse of service. As the above incident is not the NORM Pravtise, I highlighted it to the Nursing Home Nurse I/C 1155 hrs, I called the hotline of Royal Ambulance Service to clarify if there is a nee revision of procedure. The male officer that responded also claimed adamantly thevsame remark as mentioned above. He then questioned my role as a Medixal Escort and remarked'why cant u wheeled yr client up to the ward...what is yr role???. He encouraged me to send an email. He refused to give me his name, or allow me to speak to a senior mx...then he disconnected the phone I have verified with the Nurse I/C (ward) and Nursing Officer I/C (Nursing Home) NB: WE ARE AGREED THAT OBVIOUSLY THERE IS A LAPSED INTHE SERVICE PROVIDED BY ROYAL ATTENDING OFFICERS ON 14 NOV AND WILL BE INVESTIGATING THE MATTER FURTHER.