The Clinic Group @ Capitagreen

Dr Marissa is a very good doctor, she is a friendly doctor, always give the information in very detail and clear about my health, She give an advised and good solution, and always follow up after. She always positive thinking so make me feel comfortable. clinic is good, so clean and so quiet the staff is very friendly and helpful.. thanks clinic@capitagreen

Had a very good experience here and will be coming back whenever needed. Staff is polite and very efficient. Dr. Sonan is kind and to the point. Thank you.

Service here is terrible. There are barely any details given with regards to the screening. Nobody picks up the phone ever and email replies take even longer. Furthermore, the prices are exorbitant.

Had very unpleasant experience with this particular branch. - After having to wait for quite some time after I did my health screening, I had to write in to enquire if my screening report was ready for review. Only after which I received an email to inform me that the report is ready and that I can make an appointment for the visit. -Tried to do online request for the review appointment as suggested by staff, but there was an error with the webpage so I called them up to ask if I can just book with them direct. After which Nana passed me a contact number and told me to whatsapp the number and book with them. Realised the number given was actually a general enquiry hotline but nonetheless, Farah was very helpful and assisted to arrange a date for my screening review. (Nana was made aware of the arrangement) -23rd May 2022 came. I took leave from work to make it there on time for the day of the review and registered myself at the counter, staff informed me to take a seat. After 30min of waiting I approached the counter to let them know that I actually have a time slot booked for my appointment but they told me that nothing was registered in the system. Nana came and asked what was going on, and told the other staff to just put my folder on the doctor's desk so she will attend to me when she is back to the room. She was clearly annoyed. - Doctor called me to the room and I thought she was going to attend to me finally, but no. She called me in just to tell me that they are over booked, and it is eating into their lunchtime and that there is no way she can slot me in as there were still a number of patients before me. I explained that I have already made a prior appointment for a specific timeslot but she just claimed that there was no appointment made in the system and that I should just return later or make another appointment. I was extremely upset at this point, after I specially took the time off from work and have other arrangements already made. And this appointment was booked 2 weeks in advanced. - I was very upset at this point, so I went out to call Farah (From the general enquiry hotline, who also helped me make the appointment with Capitagreen) to let her know of the incident that just unfolded. Farah checked and informed that the appointment was clearly made and on the record, and was surprised that the staff and doctor refused to see me. She immediately went on to expedite and assist on getting an immediate slot with the doctor at their One George branch. (luckily was within walking range) - Dr. Christine at One George was extremely helpful and patient and took her time to run through my report with me, despite the fact that it was already their lunch break. I cannot thank her, her staff and Farah enough for all the help and assistance rendered. I definitely will return to the One George branch in the future but otherwise, it was a very unpleasant experience with the Capitagreen branch.

Unprofessional handling of covid-positive patients and incompetent doctor (Dr Sonal). Visited on 13th July, after I self tested positive for covid at home, for a supervised ART at the clinic so that they could update the MOH system. However, the doctor on duty (Dr Sonal) did not insert the swab deep enough (I am very sure it’s not because of difference in sensitivity of test kits) and the result came out negative. The very same night, I had high fever around 38C. Self tested again on the 14th July, very thick line shown on the test kit. I came to the clinic again but Dr Sonal refused to even accept my request for consultation (the younger receptionist tried to convince the doctor by telling her that I did have high fever the night before but she declined to see me according to the receptionist). I had to drag my ill body to another clinic for another test (which is also government funded) which gave a positive ART result in less than 5 min. Although my experience with the doctor was unpleasant, the young receptionist was kind enough to help me communicate with the doctor. The very first time that I visited, the doctor only duty back then was very kind and professional. I will try to avoid Dr Sonal next time.

Came for SIT health check up recommended by the school and regretted it. Choose other branch or anything because Dr Sonal Mehra is rude and had an awful attitude. I was seen by her twice, first for the health check and second for the needed vaccination. I held it in for the first appointment, but for the second time I couldn’t take it anymore. Kindly told the doctor to speak nicely and she replied saying she’s stating the facts, curtly. I just hope that we can get a respectful service even if we are just students. Receptionist and nurses were helpful and nice

I needed a health screening done on short notice and this clinic was able to help (at half the price of quotes from other places!), so I'm really grateful. Just note they're closed at lunchtime (1-2pm I think). Walk-ins possible though you might have to wait a while. I turned up right after 2pm and right after opening, both times were quiet.

This clinic inside the Capital Green, using the Lift goes to the level 2 and the clinic will be on your right hand side. The medical clinic and dental centre is together within the same place. So no worry just get in. Staff is very kind and good service. Recommend for see doctor here.