Virgin Active Paya Lebar

Warm and friendly staff, superb instructors! Everything is clean and sparkly. Staff takes the check-in, check-out process very seriously during this COVID period. Spray bottles and cloth provided on the limited bikes in the spin studios, with staff coming in to further clean the place up between classes. I definitely feel safe and at ease here. Jiayou, VA staff!

Friendly staff and good equipment. The gym is a bit small but it has the essentials, and in mornings it’s not too hard to find the equipment you need. Only exception is the only bench in the gym is often in use. On weekends, though, it’s super busy. Probably evenings too (like every gym) but I haven’t been there during the evening.

The classes are overbooked almost always. VA staff is nice and helpful but the management should stop being unfair to the users who are paying for the membership and yet, not getting to attend the classes they want. And to make matters worse you can’t quit as there’s usually a yearly contract. So you’re just supposed to pay even if there are no slots available for classes that you prefer.

Water heater got problem, this cycle instructor is full of herself. Staffs are not helpful. Classes r always short of slots. Don't pay premium price for this gym.

Very crowded and outdated facility. I signed up and decided to cancel the membership two days later. The staff Jenny said she will process and refund in two weeks. But that is not the truth. I asked many times, she always stall and says will help me check. then there is no message and till now more than one month I still haven’t received the refund.

The staff there are very friendly, accomodating, and professional. A positive difference in service attitude than my home gym, Holland branch.

I signed up for the promotion trial. Pros: - Paya lebar outlet is convenient for me and not as crowded as FF in the same vicinity -Enjoyed the pool at Marina One outlet -Generally good service. One lady at Marina one is particularly friendly Cons: -Classes are hard to book and repetitive. Everyday they do body pump and hard core (cant rmb the exact name) - but both has weights and hiit - I enjoy Zumba but those classes are few and typically in Holland V outlet, during office hours or fully booked -Confusion w promotion- what staff conveyed to us was inaccurate. when we reflected this to the staff, they were very rude and threatened to call the police if we don’t pay for the 2 weeks. (This was even though we quoted our agent’s name and furnished screenshots of conversation). After some time, they agreed to waive it. Still, this was unnecessary trouble for us for $75.

Very disappointed! The membership fee is almost 40% higher than fitness first and 60% higher than 24XFitness; both are nearby. Three cable stations are barely enough for the heavy flow of members using at peak hours; now, two malfunctions. I kindly reminded the staff that one cable station malfunctioned one week ago, and it remained the same one week later. When asked, its operation officer said that the station felt ‘normal’ to him, even though they said that the repair report was filed one week ago, and one of the personal gym trainers confirmed the issue after testing. The staff don't know how to respond to customer complaints appropriately, is inactive, and lacks integrity by treating customers like fools and lies in front of clients’ faces. Instead of fixing the issue itself, the staff tried to silence the complaining customer like they were scared that other customers would realise what kind of below-standard service the gym provides.