Visual Mass Orchard Gateway - B2

Visited the shop on 22 Feb 2020 at 12.35pm & saw the sign said "back at 1.35pm". So I sat outside the shop & waited. Hoping that the staff might return earlier from her / his chores. I gave up & left at 1.50pm. Finally booked an appointment & visited the shop again on another day. Learnt from the optician on duty that they are facing manpower (part-timers)issues since end of last year till now. In that case, understandable.

staff was so kind. my glasses were broken and I needed them urgently. she made glasses for me quickly. I got pretty glasses for a reasonable price. Thank you :)

I had a very good experience with Visual Mass. They had their 1-1 promotion and I find it very value for money as compared to other stores. Despite their limited collection (in which I find it all very nice to wear), just had to find some time that to try out what fits you the most. Optician in store was very helpful too in which we had to change the prescription even after getting the specs. Will definitely come back again.

Came across Visual Mass at a local entrepreneur market a few years back, had a chat with the founder and I guess I got hooked on with everything he sold to me. Really pretty cosy shop with minimalist interiors and a good range of designs. But I've come to realise that these frames are quite common especially the market is quite trendy with these "made in Korea" or "designed in Korea" frames. I guess then, which was maybe 4 years+ back, I was sold and also needed a new pair of specs, they had an offer for 2 spectacles at 100+ if I'm not wrong, got 1 pair for myself and another for my mum. But then the price became higher after add-ons, totalling to 300+. Sure it would have been worth it if quality was there, but it wasn't. My mum's specs were find just that they tuned her degree higher and caused her numerous headaches just because in their "professional opinion" , her progressive lens should be clearer, which made her very uncomfortable and had to send it back once more to correct to her own degree which they should have done it in the first place. My spectacles was the one which had so much problem. I got the Julian design with PC and transition lenses. After waiting for quite awhile, they came, only to discover within a few days of wearing, there was no transition at all. Went back, one of them, a lady, started insisting that they've tested over and over again and started tsking when I insisted there is no transition effect. Another guy who I presumed was in a higher position apologised and told me it will get fixed. Waited a week plus again, it came back and yes, transition was in but wasn't working properly. Parts of the lenses weren't reacting to the sunlight and when I wore it on in public, it was visible to see transparent patches when the rest of the transition was black. Very ugly, very uncomfortable because my eyes were just everywhere trying to focus. Went back again, same lady was there, clearly resistant in helping me and had a black face. The worst spectacle purchasing experience actually. I've only visited well known ones that are either have been a long time in the neighbourhood or those that have branches around Singapore. I took a gamble on a start-up business for spectacles and regretted after. Why am I only writing this review after all these years? I realised, spectacle shopping is very important and you don't want to waste money on something you are going to wear for the long run. I've recently visited other shops like Owndays, Koff and Lenskart, great customer service, very patient, transparent in their pricing and how things work. Recently purchased 2 spectacles from Lenskart, similar designs, if not, even a wider range of up to 100+ designs. Korean products or designs are always a bigger hit in the market, especially to influencers who know that doing sponsored posts on it will be attractive to their target audience. I realised I don't need them to just be Korean products to believe they are good, other countries are just as good, similar and more designs and even have better membership benefits. All I remember now from Visual Mass was how resistant the staff was when obviously it was their fault that my spectacles were not made properly and how it's just up marketed to fit their target groups. Post purchase was just a fancy silver velvet box casing, a mini screw driver and a warranty card. Post purchase from the current - Lenskart, 2 spectacles with transition lenses at 330, membership - pay only for the lenses for any frames you'd like, regular sms updates, proper eyesight advice and not the "if they think is good for you, they'll go ahead with fixing something out of your comfort zone". But thanks for 4 years+, it has served me well.

I didn't make an appointment for eye check up. Jacintha was really nice in explaining the different types of lens and was kind to suggest different frames to try out that would suit the shape of my face. The guy who did the eye test for me, I didn't quite catch his name but he was friendly while carrying out the eye test for me making sure I was comfortable and explaining the necessary. Overall a great experience there, cant wait for my new specs to be ready!

Went to collect our spectacles and had Jing Yan attend to us. She’s a pleasant girl who is diligent and customer oriented. We are thankful for her service!

This small optical shop tucked away in the basement of Orchard Gateway was a rare find. Although they had a small range of spectacles from Korea, prices were affordable and the staff were friendly and helpful. We managed to purchase two prescription glasses for SGD55 during a clearance sale.

Really happy with the service! Dropped by to see if the frames of my glasses (purchased a few years ago) could be fixed. The young lady at the store was very friendly and helped me to fix it up on the spot! So grateful as it was my favorite pair of glasses too! Thank you :)