Yamaha - Plaza Singapura Branch (Flagship Store)

The staff in Yamaha Beatspot were rude and gave me the impression that they cannot be bothered to provide any decent service. When I asked them to check whether they have stock for a particular guitar model, the staff walked away and never came back to give me any answer. A while later I saw him behind the counter chatting away with a colleague and did not even bother to check on my query

The current hardcopy invoice and existing payment methods are so old school and inconvenient. There are several times when each customer in front of me took an average of 5 minutes to pay.

I signed my kid up for their Music Wonderland class. Their system is ancient. I have to go in person to make the payment (they do not accept payment online). The ladies at the counter took forever to process, even though there was no one that day. They were just gossiping about someone who stole food in their pantry. As a result, the person who helped me got so distracted that she tagged my giro payment to another student. She tried to tell me that it isn't the worst thing to happen as the student is no longer doing classes. But if she or he is - my account will be deducted!! She wanted me to go down in person to reverse the payment. I insist that I don’t have the time to do that. She mailed it to my home and I filled up the form to send it back to them via snail mail. This is not the worst. They cancelled the class! They are now making me snail mail them another hand signed form so that they can pay me back my deposit. They might be really good at music but forget about customer service or technology. They are clearly too complacent.

Service that leaves a bad taste... I bought a beginner electric piano / keyboard today along with a bench and stand for the keyboard. When I got home I realized the power plug provided is not compatible with Singapore wall sockets. When I phoned them up to ask if they made a mistake or this is what they intentionally provide I am not sure if they cared or understood my query. My general expectation is that if I purchase something in a country I should be able to use it without an adapter. I also realized when I got home that the piano stand they sold me is a poor design. Piano is not very stable on it & the support legs get in the way when you try and sit at it to play. I asked if I could get a refund & they said they can exchange only, but this is the only adjustable stand they sell which wasn't a big help. Again they seemed uninterested in working towards a mutually satisfactory result.

This is truly flagship Yamaha store. There are many intruments and accessories here and also music school. But the service of the staff here doesn't look so professional, not sure whether is lacking of knowledge or attitude problem. They have to look into training store employees.

Was looking for new upright piano for my granddaughter. Really good insightful service and quite a lot to choose from. She’s oh so happy now. Thank you for a pleasant time !

Went to try the YUS5 flagship upright piano and staff was friendly. But the digital pianos were all next to each other: I wish I'd brought my headphones. And at least they were open after CNY - other piano dealers were closed the whole week!

Went to Yamaha @ Plaza Singapura a week ago & I love the service from Sandy! ? She was very friendly and patient with me while guiding me on how to become a Yamaha member. She also carried out her job efficiently by letting other customers make payment for their books first (and even asked that I was okay with it) since I faced some difficulties with the membership. Overall a really pleasant experience! Would definitely come back to this branch to get more books whenever I need to :)