Apex Medical Centre Pte Ltd - 960 Jurong West Street 92

Staffs should be trained to access the condition of patient that needs immediate attention especially asthmatic children. I called before heading down to the clinic and told the staffs numerous times that my child is having breathlessness even after being given sabitumol but was told to wait for the que number which is ridiculous and I made the decision to go to another clinic nearby which treated my child immediately with neubilizer. I've been going to the clinic since teenager but this clinic have lost my respect and its customer for this unprofessional service. Invest in educating your staffs too, not just asthetic decor of your clinic.

I have been trying to call in since it opens and till now. No one answering. Also the counter staff very rude and seem like we owe them money. As a counter staff, you are facing patients and you should have good personality and attitude. The doctors are very professional except for the counter staff. Please send them courses to improve on people relation services. Thank you.

Dr Tay is a very nice soft spoken doctor. Very friendly. She taught me blow balloon technique to release my anxiety when taking my blood pressure. It helps alot n im sharing this technique w my family. The staffs all friendly n helpful. Keep it up Apex?

Pleasant experience here. Went here on 18/03/21 for my flue and cough and the doctor is very nice. Informed her that I got flu since 16/03 and went to a clinic at JP but it didn’t work. Told the doctor the prescription given to me and she gave me a stronger ones. Swab test is available here. Staff counter abit angsty but it’s okay cos it was busy at the moment. Overall excellent service still. My waiting time almost the same as at polyclinic. I will definitely come here again future.

The service was really horrible. Just wanted to take a blood test,and they said I must walked in a 730. The staff perviously told me that I can come an hour later when I called at 730 for a blood test. I went down and the staff was really rude to me and said I cannot take at this timing. What's more is that I came down twice early morning and they rejected me. Really bad stuff service.

I dare say this clinic's handling covid the best out of the 4 clinics in the area. They actually had signs out to tell patients when the queue is full (I highly recommend putting Chinese / Malay / Tamil signs too, at the side of the counter facing out to the door. Might help elderly patients and foreign workers who do not know English). This is already a world of difference from another clinic I shall not name, which I waited at for 30 mins yesterday only to be told to head over to the next door clinic and wait for 2.5H, because I'm not company sponsored. (They didn't even put a sign, srsly. Half the queue were not company sponsored.) They also had special signs for people who self-tested ART positive too. Unlike yet another clinic in the area I shall not name, which claimed to do Swab tests online but turned me away in person saying 'no swab test here', APEX is legit. They understood the need when I told them I'm ART positive. They accommodated me when I asked if I could be given a queue no. for couple of hours later, despite the queue being full. Sure their phone line may be down, but their in-person service definitely benefits from that. Service-wise, the staff were most efficient and polite, and I'm really thankful to Dr Tay, who cracked a joke when she saw how sombre I was about getting covid. The brave lady did not even bulk when I pulled down my mask, despite my fear of transmitting Covid to her. Kudos to her! If there is one complain I do have, it would be the signage out at the front. It's good that APEX gets along so well with the Universal Dental Group that they even share similar letter fonts, but at first, I didn't dare go in thinking I might end up strapping myself in for a teeth drilling session. Now's not the time for sure, but in the future, when Covid does lighten up, hopefully the clinic will consider rebranding with different letter fonts, if not add an Upstairs and Downstairs Arrow logo alongside the different establishments.

Dr Ling is always my favourite doctor but I don't understand why Apex charge so much higher now. Can you imagine paying $80 just for cough? The nurse said computer spoil for 1 month so no government subsidies and won't have for future too. Is there something wrong that we don't know? Only thing I can think of is something happened that caused government to removed the subsidies for this clinic?

Dr Ling is a doctor who genuinely cares about his patients. He is a doctor that my family trust and seek advice from when we are ill. We highly respect him for his skills and expertises. Thank you for being such kind and compassionate doctor. And I appreciate the counter staff for staying professional despite the overwhelming amount of patients and stress. Hope you all and your loved ones stay safe and well. Side note: I'm currently recovering well from digestive issues after my visit to Apex Clinic and NTFGH.