Central 24-HR Clinic (Jurong West) - 492 Jurong West Street 41

Poor Service!!! Very Disappointed!! Today went to this clinic due to not feeling well after that I do a ART test at home results come out is positive, when I going to register to see doctor, but the reception lady and show her my ART results but she said today a lot of the patients so asked me come next day morning. Evening time I went there again, she direct told me today no more doctor. So, may I know that what’s the meaning for 24hr clinic without a doctor???

In late February, i had a high fever of 38.7 with a sore throat on a Sunday after my night shift and decided to come down for a doctor's consultation. Initially, I had headed to the Pioneer North branch at 8.30am but for some reason, it was closed (on a Sunday) and there was a sign on the door to divert the goers to go to this Jurong West branch instead. So i had to travel from Pioneer North to Jurong West for a consultation and swabs since I had covid symptoms. When I reached the Jurong West branch at 9+ and told the receptionist that I was there to see a doctor, she informed me that the consultations are closed to make way for those who came for vaccinations and to come back at 1-2pm instead. So initially I obliged and went home to rest first, and isolated myself from my family first and fell asleep (because I was on post night). So when I woke up close to 2pm, and checked that I still had a fever, I came down for a consultation and reached close to 3pm, only for another receptionist to inform me that the consultation sessions were closed to make way for vaccinations and asked me to find another SASH clinic on my own (with a fever of close to 39). It was then I made my way to A&E. Honestly, if your clinic has such arrangements, the least you can do is probably indicate all that in your website (open if you dont have one) so that the goers are well aware because you've definitely put a lot more people in danger for the spread of covid.

do not recommend at all, went to get tested for covid and was told to wait outside. there no number systrm so when i heard my name being called the first time i went in to ask receptionist where to go only to be told that if my name wasnt called i need to go outside and wait with a very annoyed tone, so i went out to wait again. my name was called again a while after, and this time i saw the nurse calling me so i went in, but she was so rude and kept going on about how she had to call me so many times, and didnt tell me about what else to do after the test (wait outside for results? go home?), she just said "ok can go out already" again with an annoyed tone. i understand that working in healthcare during such times can be stressful, but please treat your patients with more care, respect and be more understanding.

Dr Peter Goh was not professional at all. I came in to check on my sprained ankle as it has been hurting for a week. Upon showing him my hurt ankle and explaining to him that I think it is also swollen. He only took one quick glance and said "the reason it hurts is because you are very very very overweight" on top of that he mentioned about how I should take up weight loss treatments because I'm so overweight. I said that I know that I am overweight and I am able to manage weight loss by myself. However he continued to insult and said "you should really go on weight loss treatments because your weight like this you are going to suffer many health conditions when your 25 to 30. Not being rude, I just laughed it off and he questioned why I laughed. I said I know the consequence of my weight and I am working on it myself and it is my personal issue, I came here to check on leg not to be lectured on my weight. He did not mentioned anything about whether or not my leg was swelling, he did not try to feel my leg to see where the pain is as well, all he did was criticize my weight. He did not try to provide solution as well, as mention by him, "sprained ankle takes weeks to heal" I paid $80 for doctor consultation itself excluding the medications, only to receive a lecture about my weight and no solution to ease my pain. Extremely terrible service without professionalism. Understandable, why it has so many other 1 star reviews as listed. First and last visiting ever.

Reached here at 5.17pm for the boostet jab and done by 5.20pm! Despite i booked the 5.30pm time slot! Receptionists are pretty polite and courteous lah (give em a break ?), some reviews are pretty negative! Take it with a pinch of sugar and experience it yourself with no judgement ♡ Several number of chairs outside the clinic and was cooling at this timing! One of them even went out of the clinic to pass the vaccine certs to us.

Poor service !!! I did came do Art test on 31/1/22 clinic didn't send me the result. Today 03/02/22 i home do test is positive then i go back to consult doctor again. My husband check with them why last visit 31/1/22 my Art result no notification ? Staff told my husband my result is POSITIVE on that date (31/1/22) and they forget to send me notification and ask me to see doctor first . When i see the doctor i did tell him.about this issue but doctor ignore my question.

Went to do booster shot. Not even one minute i reach i was already called. Doctor didnt waste time. I sit down not even 30second she already jab. Very fast and efficient. Was told to wait for 15 minutes after jab but had to sit for 40 minute til i was called. Only to give me booster card.

Not the first time the clinic is not open. Is either closed or the doctor suddenly cannot make for work or the receptionist go missing. On a Sunday night where all the clinics are closed , people are expecting to go to the 24 hour clinic but they are always not opened. Government mentioned to not go to hospital A&E, but because of this situation we are forced to go to the A&E which need a minimum wait of 6 hours. We’re all aware that doctors and nurses are tired. But cannot just ignore the fact that people are sick and require immediate attention. Please kindly work on your basic working hours if not please put a note that you’re closed. If not people will make wasted trip to the clinic causing unnecessary problems. On a side note, the the receptionists of the clinic are super rude.