Central 24-HR Clinic (Pioneer North) - 959 Jurong West Street 92

CCB...... Advertised as 24 hour clinic but not opened at 6am. Was suffering from fever the whole night but can't get help. MFker.. once i recover i confirm get my attorney to sue the clinic.

Visited this 24hr clinic (Pioneer North) on 23/5/22 (in the afternoon around 2.15pm). This clinic have never change on its way of operating. The front desk clinic assistant seems like they are unaware of their task when patients visit the clinic. Spouse was told to stand outside clinic with the rest for about 1h15mins. No registeration was done eventhough ID was taken by clinic assistant.Hot weather luckily no patient fainted. After the long wait, spouse was called in to see doc. Doc expected the clinic nurse to do ART while spouse was waiting but he was shock nothing was done. Hence, told my spouse to stand outside again & informed the clinic nurse to do ART. In total spent about 2hrs to complete the clinic visit. My goodness!! If you are unwell & badly need to see a doctor, PLEASE VOID this clinic. Best advice to the future patients. Hope the health board can do someting about this clinic before someting real bad happens to any future patients due to long wait. Thank you & hope to see changes!!

Clinic asks you to register before telling you the charge. The rude receptionist does not know the charge and refuses to tell you, then threatens you by saying they have captured your information in the system and you have to pay the charge. Surcharges also not made known before registration. After that, they refuse to gown up in PPE to do your ART and says she will wait until the end before she does the ART, and "make you wait very long". Very unethical and scammy clinic. Would recommend going to AE or just wait a day. Took half a day from registration to actually seeing the doctor.

First time and last time ever visiting this clinic. Clinic claimed full price of $83 even though I have covid symptoms which should have been $10 subsidised rate. Had a fever and i went to this clinic as my usual Gp wasn’t open. Had been paying $10 at my usual Gp for covid related illness. But this clinic asked for my company insurance card. I didn't think too much about it and I just presented it thinking that it is the usual $10. To my horror, i found out that i was charged $83 from my company insurance. Tried to call them many times this morning to clarify but no one pick up. Why have a phone number when no one ever picks up?

This clinic should not take ART OR PCR testing if they can’t cope the huge amount of patients with just one staff to do everything! Only one staff doing register of patient plus doing art/pcr testing? Open clinic with just one staff? Worse is there no clear Instructions or any sign board outside clinic that patient need to scan the QR code at the door side to register before the staff will call your name in to take Q number in their system! Cause there no sign board or staff outside to ask people to scan QR code to register 1st then can get Q number to see doctor. Unknowing people will be Queuing for hours for nothing cause they won’t be called in! There a lot people waiting thinking will get their turn in and it over crowded! Lucky there one patient speak up to the staff and told people they need scan the QR code 1st! Really if no manpower don’t open the clinic also it’s not 24hours!

This is the worst clinic and it should close. I got a high fever 38.7 oC (not covid) and I have an allergy to Panadol. The doctor said they only have Panadol. Thus he did not prescribe any medicine for me, but just asked me to go back to drink more water and have a good rest. How ridiculous! Panadol can be purchased in many stores; why should we come here to pay so much money for Panadol? Why should I pay so much consultation fee? I don’t understand what is the value for the existence of this clinic. I also don’t know why I can’t select zero star in the comments…

If I could give zero stars, I would. I only chose to visit this clinic because it’s my company insurance’s panel clinic. Not sure why they would even engage them ?. Visited them twice, once for a blood test and another time to review the blood test for my medication. In both my visits, the front desk was very rude. I mean, really very rude. Rude to everyone except of course themselves. On my second visit, they actually do not carry a very common medicine! The doctor didn’t bother to explain that they do not carry it, I only got to know that after my second visit when they gave me a prescription after my consultation. What was worse is, I didn’t realise the doctor did not write his name and registration number on the prescription, only LOCUM. I visited the pharmacist only to realise that it is required! My last visit to them. Even if they are the only clinic left open, I’d rather die than visit them again.

Dr. Peter Goh is not professional at all. I came in to check on my sprained ankle as it had been sore for a week. After showing him my injured ankle and explaining to him I thought it was swollen too. He just took one look and said "the reason for the pain is because you are very, very, very overweight", and he also mentioned how I should go about weight loss treatment because I am overweight. I said that I knew I was overweight and that I could control my weight loss on my own. However, he went on insulting and said: "You really should go on weight loss therapy because your weight is going to suffer a lot of health problems when you are 25-30 years old. I'm not being rude, I just laughed it off and he questioned why I was laughing. I Saying I know the consequences of my weight and I'm working on it myself, it's my personal issue, I'm here to check my legs and not say my weight. He didn't mention if my legs were swollen and he didn't try to touched my leg to see where it hurts, he just criticized my weight. He also didn't try to offer a solution, as he said, "sprained ankle takes weeks to heal" I paid $80 for the doctor consultation itself, excluding medication, just a lecture on my weight and no solution to my pain. Very bad service without professionalism. Understandable why it lists so many other 1 star reviews. First and last visit.