Chen Family Clinic - 153 Serangoon North Ave 1

Very straightforward doctor. Not always available but he is top class

Awesome doctor. Staff also good manners. Medicine and bill is very cheap.

Doctor very patient and understanding. Hurt my leg and now is good. Thank you Dr Chen.

Clinic operation hours stated till 1pm, I came at 1230pm and there was a registration booth in-front of the clinic with no staff. Then a lady came and ask what’s my purpose of visit. She then spoke Chinese to another colleague of hers with a disgusted face and turn back at me and told me the clinic is closed. Suddenly the clinic is closed! There wasn’t anybody else waiting in the queue, it was just me but they couldn’t even make an exception and gave an excuse “oh we have house call patient” aren’t I a patient too right now? Your website and clinic stated operation Hours till 1pm, I came at 1230pm. What, do you expect me to come 1-2hrs earlier? Ridiculous. I find this very unprofessional and racist.

Good clinic, had been couple of times. But different times saw different doctors, Dr Chen was out. Waiting time was ~ 15 min

I feel that the services has dropped over the years. The staff are getting more unfriendly. Even Dr Chen himself told me during the visit that he is Abit busy and ask me to faster choose the medicine that I want. It is Abit out of line for what I expect of a family doctor esp when I do visit them as and when I'm sick. I just did the health check up and before that, I was checking with them about prices what are all the medical terms for the test? The staff is really reluctant to explain. They don't seem to know and ask me to queue to see a doctor if I want to know. Even explaining the cost of the health check up, they are so unwillingly.

I went to visit this clinic today after having a persistent cough recently. The moment the nurse heard that I had a cough, I was made to wait outside the clinic and do a swap test behind the clinic. When the doctor came to do the test, he kept asking me Covid related questions and totally forgot I came for my cough. He never used a stethoscope to check my lungs, or asked me anything specific to my cough. In the end, I was just given some medicine and the best part, they never shared the ART result with me. The whole procedure was extremely disappointing since I wasn’t given a proper check up to why I had a cough and the doctor kept assuming that I had Covid. If I suspected I have Covid, I can just do the ART myself at home! The medicine also looked very generic, unlikely to be specific to my case. I would warn all who wish to visit this clinic that they will likely be subject to an ART test regardless of how your cough / fever / flu / sore throat happened. Don't bother wasting your time and money at this place.

My helper went for the routine checks with a soft copy letter from MOM. But was rejected by the front desk reception. So i call in asking if they could help to print out for her or i can bring to them the print copy later. No only i got rejected in a rude vocal also telling me they closing for the day soon. its only 3pm now & they only closing at 4.30pm. Very disappointing with Chen Family Clinic.