Dr W.K. Koo and Associates Pte Ltd - Bukit Panjang - Bukit Panjang Rd

Irresponsible doctor. The opening hours mean nothing - the doctor is always late! Furthermore he tries to chit chat with you when he knows there are many patients waiting outside. Save your time and money and go elsewhere.

Don't know is the clinic saving money or what. Went to their clinic at night. But end up fan is off, air con also off. No ventaliation at all. The costs are also god damn ex. If u can provide such service to your customer and yet charge such high fee. Truly amazing.. high class loan shark. The counter staffs are just happily chit chatting away. You will needa wait on average 15 to 20min to get your medicine. Talk about efficiency. If i can give zero star i would sure wish i have the option in here.

Please call before heading down to the branch. Went down to the branch at 3.15pm and was told by the nurse that the doctor will be there in 15 to 20 minutes. The doctor only reached the place at 4.44pm. There is no considerations for the sick patients at all. The doctor takes his own time to reach whenever he likes. Why bother to open the clinic when there are not going to be any doctors? I could have rested well at home.

Visited the clinic at 7pm. Doctor arrived 25min late. I was charged a total of about $149. Wonder what the total bill would be if I did not return 2 other medicines that were prescribed. All these for just common illnesses and this is not even a specialist clinic.

Went to the clinic at 10.26am .Doctor supposed to come at 10.30am but came at 11.20am. I had a flu with persistent cough and thick pheglm. It was a just a viral infection and he prescribed 6 medications including a antibiotics which I don't need. The consultation took a little longer because he is a longwinded man. He keeps repeating himself. He said I needed xray he referred me to his clinic. At the end of the consultation I was told to pay $256 with a $95 consultation fees including xray. I got a shock .I was too sick to argue .I just paid and left without going for the xray. This clinic should be penalised by now. this is so rediculous .Just hope the Gov't can do something.

The worst place to go for a check up, super slow service and unreasonably overpriced. The Doctor didn’t even spent more than a few seconds for my consultation and we ended up paying more thank a hundred for our consultation. Advice: save your money and go to a cheaper and more responsible clinic with whr the doctor is more committed to getting his patients healed than earning money.

Extremely terrible place. Staff and doctors have no idea what they are doing. If you see ONE person posting 1 star it may be out of angst but from what I see its not just me who has an issue with this place. Gave this clinic multiple chances because its right below my house and yet nothing improved over the years. Medicine are super expensive, sometimes they dont work. Queues are long, CLINIC opens at said timing, but when u make ur way down, the staff says "Doctor is not here yet" And btw, the doctors go for 2-2.5 hours lunch breaks. Called them to ask if they provide dressing services for ppl from POST OP FROM HOSPITAL. This sentence already indicates its quite a serious injury. They say they do. Sent my partner down, waited for HOURS. Goes into consultation room ,doc says sorry cant do the dressing here as we dont have a sterile room for it. I called the staff to ask WHY couldnt they just ask the doc first? THEY SAY I CANT CUT QUEUE. this isnt cutting queue bro. JUST ASK your doctor and briefly describe the situation. She said "this dressing is too serious even for layman term" Hello what layman term? I TOLD U and CALLED 2 times before actually going down to tell u what the situation is. ASK THE DOC. Even if you have asked him and the answer is still no AFTER WAITING i will be fine. It doesnt cost anything, it doesnt take a min. Unprofessional and totally 0 effort. I was a frontline staff before and also in cust service. THIS IS NOT HOW U DO THINGS HERE. Enjoy continuing ur procurement of 1 star reviews.

I went to this clinic on Hari Raya Puasa, the only reason being that it was the only clinic open. I was having swallowing issues and my stomach and back hurt, when searching online I saw that it could be the result of stomach acid going into my oesophagus ?. I already delayed it by so long so I decided to go. What I didn’t expect was the diagnosis that the ‘doctor’ gave me. As soon as I sat down I explained my problem to him and he proceeded to check my hands for hands foot mouth (which I didn’t have) and he asked me to stand up. That was when he put a stethoscope to my shoulders and my lower back. He then said that I had covid(I had taken an art test b4 hand that was negative). His diagnosis came about due to my back being ‘stiff’. He then asked me to cough and said that there was a chance that there was phlegm in my lungs and I was at risk of having pneumonia. Ofc lah hes a doctor so I was like omg I have covid and pneumonia. He instructed me to go to his other clinic in Jurong point where I would take an art test and pcr test as well as a chest X-ray. Flash forward to tmr I spend my whole morning, a good 3 hours there waiting and doing tests, when I go back to bpp in the afternoon, Low and behold all the tests were negative and there was nothing wrong with my X-ray. I told him that I’ve been taking the 5 medicine that he gave me. He then asked me to stand up again, checking my back again with his handy stethoscope, he said ‘Wah so much looser now’. Is my back stiffness directly proportionate to me having covid??? He then said that I’m ‘all cured’ and that ‘ I don’t need to see him anymore’ but I was confused. Covid was not the problem I brought to him. When I asked him about my throat and back problems he was like ‘throat?’ He then proceeds to check my throat and said wa it’s quite swollen ah, you think??? Seems like he took longer explaining to me what could happen to my lungs if I had phlegm in it(drawing little diagrams and such)than actually treating me, saying things like you can use this in the future if you are going to the medical field ( I am not, I am going into business..). Overall everything costed about $280 for a fake diagnosis and a wild goose chase in Jurong. ?‍♀️