Fitness First - 100 Tras St

Screenshots below. After trying to cancel my membership over 2 weeks ago I am still struggling to settle my account with the incompetence that is Fitness First SG “customer service” as many others have highlighted below. Not only do they need to be chased 3x before they reply, they quote you incorrect amounts and even when explicitly asking to remove payment details they will not. When you do eventually get overcharged, their response is it “takes 30 days to process a refund”. The service when you’re a prospective client is amazing but once they’ve got your credit card details, good luck.

One particular staff member at front desk very lazy and helpful. Requested help to charge my phone and flat out refused

Equipments are okay, but lots of them are under poor maintenance... as of the price they charged, it’s quite disappointed. FF should be more aware of this part.

Small and compact. Aircon is strong. Nice facilities and clean toilet.

Great gym, facilities are clean and equipment is well maintained. this gym's focus on powerlifting, so it's got three racks and a heap of plates. only real issue is it's bound by the constraints of being inside a mall... note it's not as open and airy like Mapletree or Capital Tower FF and gets busy around peak times but otherwise can't really complain. The manager Nick is great and it's run well. Solid option for a chain gym ????

Careful of the SLIPPERY floors at the FITNESS FIRST GYM at 100AM outside their shower cubicles, it was so slippery as detergent was all over! Had a sudden fall on 27 DEC 2021, reported to Fitness First feedback online and on their FB messenger about the ACCIDENT. The detergent was not washed off after cleaning the floor areas outside shower cubicles and not visible, after shower and floor got wet, the soap suds caused the accident. Later same day, I was too shocked by the gym response, the front of house manager did not even bother to check if the victim needed medical attention or follow-up on medical compensation despite accident was caused by negligence of the cleaning contractor within its gym compound. Gym manager Katherine at 100AM replied that it was not their protocol to do so and never has been done before. And somehow tried offering a personal training session which total does NOT address the victim's medical concern. *Totally appalled*

Socking News!!! Socks thief alert for anyone that uses Fitness First outlet at 100 AM. Not our first visit but it’s the first time my socks got stolen when I left them used and dirty on top of my shoes as I took my shower. So guys (and ladies), pls stash ALL your belongings into the lockers at all times! We should not tempt sick-minded people who yet have an eye for branded socks.

Very friendly and professional staff. The equipments are just what i needed. Will always comeback to this club because of the happy vibe.