海底捞 Haidilao Hot Pot @IMM

Name: 海底捞 Haidilao Hot Pot @IMM
Address: IMM, Singapore 609601, IMM, Singapore

4.5/5 ★ based on 8 reviews

Contact 海底捞 Haidilao Hot Pot @IMM

Address :	IMM, Singapore 609601
Phone :	📞 +89
Website :	https://www.haidilao.com/
Categories :	Hot pot restaurant ,
City :	IMM

Best Hot pot restaurant in Singapore

C	CHONG Chee Seng 张智诚 on Google ★ ★ ★ ★ ★ As is well known: top-notch customer service (sometimes a bit too much for my liking) and good quality ingredients coupled with very good hotpot soup. A little pricey but worth it for a great dining experience.
J	Javin Chan on Google ★ ★ ★ ★ ★ First time going to HDL. 2 pax for $44 ($22/pax). Service is definitely beyond expectation, once we reached, they greeted us and guided us to the 2 different stations since it was our first time. They also allow us to play secret codes. Do note that free soup base, free toy etc are not available there. We only got snacks from them. Another note is that service level might decrease as customer traffic increases together with customers' request. All in all, really superb service!
M	Maplestruck on Google ★ ★ ★ ★ ★ Hai Di Lao simply has the best service of any F&B establishment I have ever been to. Instead of taking it easy with fewer patrons in the pandemic, they are doubling down on giving better service, welcoming customers warmly through the door and attending to every need no matter how small. I do appreciate the fast response of the staff members today when I made a horrible mistake of trying to swallow a too-large piece of food and started choking on it instead. Keep providing this world class service, all!
A	Anikaz Travel on Google ★ ★ ★ ★ ★ Vegetarian food availability: 4 stars Efficient and outstanding service. They follow COVID precautions and always wore gloves. There is a lot of variety for vegetarians and there is varieties of soup bases. My personal favourite was the soya base. It was milky and delicious. The tomato base and mushroom base was good too. We added many vegetables and my personal favourite cheese rice cake. Along with that, they give you a ziplock to store your mask. They even give you complimentary drinks outside while you wait and even give complimentary fruit. Overall, a good place to eat.
I	Iris Tan on Google ★ ★ ★ ★ ★ Waited about 40 mins at the HDL waiting lounge and were served with free tidbits, ice cream, and drinks. Ordered 2 different types of soup base for Steamboat ~ Fried Fish Soup & Tom Yum Goong. Both were great. Asked the servers for more fresh gingers slices to add into the Fish soup to kill the fishy smell, and the soup was thick and sweet. Ordered two different types of beef, pork belly, fresh prawns, a big portion of Mix Mushrooms, Fried Beancurd skins, pork livers, Romanias Lettuces. Additional $4/pax for sauces condiments and appetisers, fruits, congee, soy bean dessert, etc. Overall good services and wonderful dinner enjoyed.
A	Aileen Tan on Google ★ ★ ★ ★ ★ Celebrated dad's birthday here recently. Staff were very attentive and accommodating. They gave complimentary cake and fruit platter and birthday noodles for Dad. No soup pack and rabbit pudding (from the cheat codes), but the service staff came up with his version of the latter to the parents' amusement and delight.
J	Jy Jiayi on Google ★ ★ ★ ★ ★ Had a birthday dinner at HDL, staffs were busy but still attentive. The cheat codes do work, but they don't have certain items here like the 'ke le xiong' / Coke Bear Float , and more. Check with the staffs and they'll let you know. The staff auto came to me and was like 'wo shi xiao xian nv' ? that happened when I looked at another table who got their fairy wand. For my birthday, they gave me a fruit platter and longevity noodles. Overall, we spent about $80 for 2 pax. They gave us extra discount because there was construction going on. Compared to my first visit years back at the same outlet, service is better now. Back then, the service felt very fake and awkward. At least for today, the staff that served us was more authentic. We even chatted about her home country and how covid has impacted her :( ( it was sad )
G	Gabriel on Google ★ ★ ★ ★ ★ Service was good as usual, food was enjoyable, the atmosphere was nice, aircon was strong. Enjoyed the condiments section the most actually, especially the mushrooms and porridge. Came here past midnight so it was not too crowded. Enjoyed playing their mobile game for discount too. Will definitely visit hai di lao again as always. Would not mind paying for the experience.