Hotel Soloha - 12 Teck Lim Rd

Awful experience. No cover sheets or blankets, over a dozen calls made to reception with empty promises of housekeeping coming to resolve the issues. Had to sleep on a filthy mattress (pics attached) using towels from the bathroom to stay warm. Furious at 7AM and now having reception just hang up on me, I had to get dressed and go downstairs to demand bedding. Spent the entire evening cold, restless and unhappy. Awful service and experience. NOT recommended.

booked to celebrate our anniversary with husband on the 27th Sunday @ 12 noon. (checked in a little earlier) staff whom i attended to were fast & efficient! i did not get her name tho, thank you dear! it was such a pleasant stay because of the amenities provided in the hotel room itself!!! super cosyyy & clean!!!! i had a good nap without any disturbance, distractions nor noises... i am in love!!! the lightings touch screen in the room were very very convenient and it was the WINNER for me. no complains! i really loveeee the TV functions too! big & HD with perfect volume sound ?????????????? i will surely return for another staycation ❤️❤️❤️❤️❤️❤️❤️❤️

Design at the place is great. Outdoor tub was great and clean. Room was a little dusty but I can accept that because of its price. Need to however comment on the reception desk and email teams work. Emailed in on a request but did not receive a reply until I had to email a second time. Request was also not carried out at all when I arrive at the hotel. Called the reception desk phone and via room guest line multiple times but to no avail. Reception desk has poor communication to noodle bar kitchen and advised on wrong opening hours. The least they could do was communicate with the kitchen, not among the receptionists. Not very helpful imo. Overall, cleanliness and customer service has a lot of room for improvement. Otherwise, a pretty affordable stay.

My friend and I had a day staycation and we really enjoyed the vibes of the boutique hotel :) We really had a very relaxing stay but sadly a few things we thought it was a pity. Firstly is the cleanliness of the room. We stayed in the bathtub suite which we thought the bathtub was really dirty and the privacy shade was badly bent and you still can see the opposite building even with the shade and huge umbrella. The tub had stains and it was full of sand and dirt (prolly due to rain and wind) and the plants around were dead and it wasn’t that nice to see. We thought that tub could have been covered to prevent dust/dirt. We had to wash the tub and the floor twice to make it cleaner so we felt better to dip in and chill in the tub. There were even rubbish around that was left from the previous customer. Secondly the room was slightly bigger than we thought and we really love the bed! The bed was very comfy and the TV was really good for movie and netflix~ just the size of the bed isn’t matching the bed frame causing the hard edges of the bed to expose and we hit the edges a few times while getting up and going down and causing bruises on both our knees. The bed frame wasn’t clean and there were a lot of dust. Thirdly the toilet door was really noisy and we thought it could be fixed and maintained at least as the sound proof of the hotel basically isn’t that good and we kept hearing our neighbours’ voices and doors from other rooms opening and closing during the night. We had lost our sleep and it was really sad that the stay wasn’t as good as we thought it could be. Lastly, we felt that the vibes of the hotel and the facilities were really wonderful and the staff at the reception were really professional and nice. Only the cleanliness could have been improved and the maintenance of the rooms could be better. We will still come back next time and hoping we can see the improvements so we can recommend to our other friends and family when the next time we come. :)

I had booked the family loft room and it was atrocious!!! The toilet was small and cramped whilst not being connected to the shower or even a sink. Hairs were at found from precious guest’s stays at the shower basin and clogged it. Hairs were also found on the bed and dust and dirt were found in hard to reach areas like the empty spaces required for the sliding doors to work. Table size was very small and near the door and had a electrical outlet that gave almost no electricity at all. The upper bedroom was a dangerous climb up which was very scary. Excessive placement of lights below the ground floor bed and at the staircase to the upper bedroom. TV option was limited to 10-15 channels, most of which were not entertaining. The corridor to the beds from the door were narrow and squeezy, with electrical outlets placed weirdly all around the room. Lift was small and could only take 4 Asians with some squeeze and the lighting at night was poor due to poor placement of lights. Honestly speaking, the money would have been spent on a non loft room as it provides more space to sleep as well as more comfort than worry and anxiety.

Good location Corteous front desk personnel. Small room but came with tooth brush, toothpaste, body wash, shampoo and conditioner. Hand soap for the sink would be a wonderful addition. DO NOT stay here if you want a clean shower. The shower was definitely nasty!!! The fridge was dirty!!! There were hair strands by the bed!!!

I would like to feedback about my stay at this hotel over the last weekend. I booked the suite with outdoor bathtub and I did enjoy my stay but I think it was because of the company and not because of the hotel. Paid about $260, I think the money would be better well spent at a legit 4-5 star hotel. Please see below and think carefully before you book: 1. The outdoor bathtub was dirty, we had to clean the bathtub before we use it. The outdoor chairs were really dirty as well, we did not even use it. 2. Appreciate the balloons for the birthday celebration, but the balloons were actually dusty. Was a little turned off seeing the dusty balloons on the bed. Now the bed is dusty too. We threw the balloons under the bed. Not sure if they will reuse the balloons for the next guest with birthday. 3. Room was so much smaller than what was on the website. Honestly felt a little scammed. 4. The room was not well cleaned for us - there were some strands of hair in the toilet (and on the toilet bowl), the disposable toothbrush was not in the room, there was a plastic bag in one of the drawers, there was a towel on the side of the bed. 5. The bottles for the shampoo, body soap and conditioner were faulty, it was really hard to use. We feel really disappointed and really regretted not checking Google reviews before booking the stay. There were really many bad reviews on Google and I sincerely think the management team needs to relook at how to improve the guests' stay experience to retain and keep your guests going back. Sigh, seriously so disappointed. My $260....

The room that I had booked was the outdoor suite room. The room itself was very small. It was a totally different room as advertised on their website. Apparently, I was informed that there are only two outdoor suite room and both the layout is different from each other. The room I received was definitely much smaller than the other room. And the room have two doors. First time having to open two doors just to get into my room. The outdoor bath tub area was quite dirty. There are stain on the bathtub and the chairs. The separator was falling onto the bathtub. Apart from the above, the room is ideal for couple that is seeking a retreat. I also like the lighting setting which you can adjust to suit your mood. Definitely a lot of areas to improve on.