Kampong Chai Chee Restaurant - The Punggol Settlement

I ordered Fried Rice Set for 4 pax. Set includes Sweet N Sour slice fish Sambal Kangkong Cereal Prawn & Sotong Youtiao ........ not stingy on food portion & food is delicious. Staff very is polite & friendly. Highly recommended.

Not sure why a 1 star review mostly. But my experience was good. Came abt 1930hr on a Thursday. No reservation. Food served quite a good time maybe due to not a big crowd. 8 of us there. Food was awesome. Worth the price tag. Left very Full. Bill even came with a 20% discount. Will definitely visit again. But probably on a weekday instead of weekend. Expected crowd will be bigger on weekends/PH. Cant blame them, the sitting area is not as big as other Chinese Seafood restaurant. So cut them some slack if the crowd is larger on a weekend/PH. Photos was aftermath coz too hungry.

Made a reservations for 9 pax on eatigo platform for 1pm. Reached the place at 1245pm and waited til about 1.15pm but the restaurant was still closed. Called their hotline number on Google page but it went to their main outlet at Upper changi Road. Check in with the person on the operating hours of punngol branch and he mentioned it will be from 1pm to 10pm. Told him that we have waited for than 30mins but it was still close. He then gave us another number to call and the guy told us to wait as he will call his people. After about 5 mins, he called back and informed us his worker is on her way there, and to pls give them 5 mins to go up. We waited again for 10mins when we were about to leave, the roller shutter moved up and they began to prepare and clean up the area. A guy came and passed us the menu. After about another 5 mins a lady served us to get our order. Total waiting time : about 55 minutes. Will we come again? YES! We were their first customer for that day and their food were AMAZING. Best seafood fried rice & fried kway teow in town. If you often travel to Malaysia, you'll know how good their food are. Every bite of their food is so delicious and reminds us of food in Malaysia. So full of flavour. We ordered a set platter for 3-4 pax that comes with tom yum seafood, tiga rasa fish & fried kailan. And added prawn nestum, hotplate beancurd, chicken rice, fried you tiao and cheese fries. Ended our lunch with scooped ice cream (new kiosk!!) They sell waffles too and assorted cakes. Bought 3 ice creams and 2 cakes to go. Total spent $250+. Time of food preparation and served to our table was quite fast. The only thing they need to improve on is to ensure that the restaurant opens on time. While waiting for the restaurant to open, there were about about 5 to 6 customers who came up to check on the restaurant, but left as it was closed. Hope the management look into this matter closely.

Noted other reviews commenting on the long wait and bad service etc. Well it was true that the service could be improved. We visited during CNY and we expected huge crowd so expectations were managed. Ordering system could be improved since they themselves were confused about customers' orders. We ordered a set for two pax and although the dishes were fixed we requested for non spicy dishes and they delivered so thumbs up to that though. Food was good and not expensive. Portions were generous. If you don't mind the chaos it is worth visiting. Good location too.

My family of 8 had our lunch here yesterday and the food was delicious. The Seabass and prawns were fresh. the tomyum was flavourful. Food were prepared and served within 30 mins. The portion of the upeh was generous and yummy. The place is overlooking the sea view which is a nice change just that it gets really warm in the afternoon. The only con is the location of the place - but with transport/grab it should be accessible. There’s a proper carpark area. plenty of place to park but it gets crowded towards the evening esp on weekends. Would recommend booking in advance should you come in a big group as they still observe safe distancing rules ie 5 per table. I would come again.

First day of CNY, place is packed for dinner and a bit confusing, kelam kabut even. Don't know who will be sitting guests and whether someone will come take table orders. Had to asked and was directed. After that, it was pretty much smooth sailing. Food was served fast (15 mins), delicious and the sets are good value. Requested non spicy and order was accurate, though there were twice when waiter brought wrong drinks and food for other tables. Can see why there are other complaints. They need to develop a better order management system. Other than that, this place is worth an 8-station ride to go again.

Another good find for halal restaurant with a different ambience. It’s at second floor of Punggol settlement. We were there for early dinner. With the roof retracted, we had a nice and airy sky. The order came pretty fast. Nestle prawn and Kang kong are my favourite. Black pepper beef has too much gravy and saltish.

Worth the price. Enjoyed my bonding with colleagues. Flavors (sambal chilli & salted egg) were nice. Seafood was average. Some were fresh and sweet but there were a few that were below average. Overall would recommend as portion were great. Just had a slight concern about the staff welfare. The boss(?) was scolding her staff in front of us for incorrectly scooping ice cream serving. We were supposed to be served single-scoop but the staff served double-scoop. Please do not scold your staff in front of your customers. We really enjoyed our time there until this unpleasant incident happened. As much as you have to take care of your customers, do take care of your employees too. We are all humans. Otherwise, everything was great. Definitely would recommend coming here!