Myanmar Airways International Co Ltd - 80 Airport Blvd.

very poor service

Private airlines counter in Changi airport

Absolutely worst service

Very bad service and unprofessional staff

One of the worse 3rd rate airline. Poor customer support and response

Not recommend to take this airline. One of the worst airline in south east asia.

staff are untrained and can't handle things properly

I am writing to complain about the poor service that we received from your company on 4-Jan-2020. On that day, my wife’s sister family returned back to Yangon from Singapore so me and my wife send them off to the airport and helped them check in at your airline counter in the Changi Airport. We encountered very unpleasant experience with your General Manager called Thet Oo Kyaw. The problem was my youngest nephew's (who is a toddler/infant) name can’t be found in the system. So the counter staff approached the manager (who then they called him Mr.Thet and later getting to know his full name - Thet Oo Kyaw) to advise. And Thet Oo Kyaw came to us and asked a few question and told us there’s no ticket number for my nephew (who is just an infant - don't occupied a seat) after he checked our online e-ticket. And he sounded like the infant fare hasn't been paid although it’s been fully paid. Hence, I reasoned and explained to him that my wife’s sister family is returning to Myanmar (not even going for the outbound). Besides, there is my nephew name is in the flight booking confirmation print out ticket. After that he checked in his paper (passenger list) and showed us the other passengers with infant as an example but he didn’t realize that he’s showing my wife’s sister name (apparently he wasn't paying attention to the name of the passenger whom he’s trying to solve). So I told him that what he was showing to us is my wife’s sister name and ask him what’s the problem. (I believe he was trying to put the blame on the customer instead of solving & handling the issue) Only after that he told us to wait and he’ll check with the office again. So we waited for like about 20 mins but no news. And I saw him that he was speaking with other people and staff in different counter. So I went to him and asked him that how long should we need to wait (since we went there early to check-in so that have enough time to go around for shopping and do other things). I was quite amazed by his response as he told me very impolitely and shouted to us “Just Wait! You Have To Wait!”. After that we had a few conversations and he said he already checking with the office and then he disappeared and went into the other building. After waited for another 20 or 25 minute beside the check-in counter, he appears and waved us to come to him as he was stopped at the other side of the check in counter (instead of coming to us who is the paid customer of his company airline). Then he handed to us the printed out ticket and told us to check in at the other ticket counter. So I asked him for his name and whether I can speak to his supervisor as I don’t like his attitude and how he treat the customer. And he replied with a smirk ? face and told us his name and said he is the General Manager and he reported directly to your company CEO. In summary, we are very disappointed and annoyed about his very bad attitude to the customer and the way he handled the whole situation. Can you imagine asking the customer with 6 years old kid and a baby infant to wait at the counter for almost 1 hour without giving any proper explanations although I had repeatedly asked for it? And the worst thing is trying to put the blame on customer and the travel agent who sold the ticket to us. I really hope MAI can take this matter seriously and make necessary disciplinary action to this kind of staff like (Thet Oo Kyaw - General Manager) who don’t treat customer with respect. I trust this is not the way MAI wishes to conduct business with valued customers. I’m pretty sure this is not the first time encounter this kind of issue due to the system or some processes since MAI has been operating for many many years. I would welcome to discuss matters further and to learn of how you propose to prevent a similar situation from recurring. I look forward to hearing from you.