Nail Palace - Sun Plaza

WeJust got con $698 for 1 time foot treatment ! Hard selling use scare method , and finally my husband give in . Mislead my husband , saying $398 + 10% discount We thought This the final price . NO NO No. when payment is $698 ! Reason toes $398 and the heels $398 ! We felt just robbed by them . Is a day light robbing scaring and shocking ! This is happening in Singapore . And we can not leave the shop if we don’t pay .It so crazy like going into a tiger cave. Force to pay. I asking them what kind of treatment $700 for foot , they said their price list? Try to talk to them nicely but no Can not negotiations or Try listening to us . They just very Insisted and force us pay. It so crazy can you image what kind of treatment from a nail spa can cost $698 1 time only an hr . I think even a medical nail treatment don’t cost this much . This is happened in 1 hr treatment . And gone my $698 hard earned money . Serious this can happened in Singapore . When I try to file On cases is under alert list . Would Never step foot in this kind of nail place . It shocking expensive .

Service is excellent. Salon is clean and neat. Value for money too.. their sole renewal treatment is their signature treatment. It’s help to remove dead skin.. and I feel my sole fresh and clean again.. they do fungal treatment too.. not all nail salon do fungal treatment. If u have this problem u can come here for fungal treatment and even ingrown nail.. sign package with them and they are not pushy. Will recommend friends and family to them.. ??

Went one time $698 gone No package Waste of money Won’t visit again

PROS : - Convenient location - next to Sembawang MRT Station - Decent and clean environment - Consistent with the steps regardless who does your nails - Quality of their techniques have been pretty good and consistent - Proper sanitising steps included in their SOP - Friendly crew who seems acquainted with a number of regulars from the heartlands CONS : - Crew can be chatty most of the times. If you enjoy a lively environment then this is for you. But it is not a place to relax if you want a quiet downtime to unwind. - Music is okay but can be Chinese/Canto as the mainstream - No TV to watch which can be boring when you can't really use your phone during the manicure sessions - Hard-selling at almost every visit, unless you had recently signed up for (more) packages. The "promotions" are never-ending to entice you to buy more packages. And at times, more than 1 crew member will start to chime in to "persuade" you with the hard-selling, telling you how bad your nails need the addition TLC treatment sessions and constant tweaking of the packages to suit your budget. Not a place for you if you find it difficult to say no.

Their scare mongering tactics we're unethical and inaccurate. They charged me $570 for one fungaral "removal" treatment that they said was in such bad condition that it might require removal of my nail. Turns out the black on my toe was shoe dye from long wear which I told them from my shoe. In the end they barely cut deep and it ended up being a glorified typical $42 pedicure with a $530 "solution" from a bottle which did not have a sanitary application on my nails. They used the wand applicator directly from a used bottle with crud on the tips. If I had no fungus before, definitely shared with others then. Went to the doctor and the doctor said its just a common fungus that simple $10 solution can cure. Not to mention their hardsell price slash after treatment to get me to buy a package knowing that my nails were not in bad condition. Entire hair treatments that last 5 hrs don't even cost that much for so little work. They just applied solution and waited, that's definitely not worth $530 extra, esp when the bottle looks shared and mangy.

Got con $298 for 1 time pedicure with hydration foot treatment! When I arrived, I asked for price list catalogue but was not given, she told me normal pedicure $40+ and if include hydrate treatment total $238 nett. I thought this is the final price. During the process, they started to hard sell their packages, keep revising each time I said No! Until payment, she said is $298 cause $238 is only for foot hydration which wasn't even on their displayed price list on counter. I felt being robbed by them. Their hard selling really freak me out. Force to pay. Overall process just less than 1 hour. Will never walk in this shop anymore.

I went to do classic pedicures.It’s pricey. During the removal of dead skin cells over my both soles, staff Weilin recommended to do a foot softener treatment of the dead skin. She told me that it costs $280 for the first timer, she also told me that the usual price is $380. I told her I don’t want first but she kept hard selling. After 10 mins of hard selling, I gave in. For first timer, my expectations was high because of the cost and wanting to remove the dead skin due to prolonged standing and walking for my job. However, during the process of stripping off the dead skin using foot file, she accidentally stripe until my right heel bleeding. It was damn painful and uneasy experience for me. I thought it’s just minor injury, however, when i got home to shower I realised that the injury was quite deep until I could feel the pain while standing or walking. Lastly, when I wanna pay, I didn’t expect the treatment was actually the price for the foot soften treatment is $303. Total price for the classic pedicures and foot treatment is $372.36. Before paying, staff Weilin still continue to hard selling me the plan, saying that the plan for 6 times of foot treatment is $1800 plus. I rejected her. However, she still hard selling me, saying that I could sign the plan of 2 times cost $630 and on top of this $630 I still need to pay the current cost 372.36. I was not happy because of the experience, cost and the hard selling part.

I accompanied my colleague to her pedicure appointment last week and was shocked to see the kind of horrendous treatment given to her. Firstly, the treatment was given by someone amateur who keeps yakking non stop about their overpriced packages. The experience is so bad that one would rather go to hell than enter this establishment again. They only had one simple job and they blew it. Its really a pity that google reviews does not offer 'negative 5 stars' as an option for rating. Therefore, I would not recommend this place to anyone at all.