OSIM

good products. nice staff. price is ok. difficult to find in Tampines mall. location is in LG

All the staff very friendly n helpful and know their product...asst by Jenny n the supervisor..

Very traumatised bout 1 lady staff there. To think they are selling wellness products, but they are NOT promoting wellness at all! Still can question bout my nationality! I wonder what is buying a massage chair gotta do with nationality?! Though the massage chair is good but I’m very disappointed and skeptical about the brand now. I hope the management can give me a good answer!

Extremely Bad Service! When we bought our Massage Chair uDiva, we were told to buy additional warranty which we bought. Recently the massage chair malfunctioned, and we called for service. It was difficult to call for service, after the many to and fro with the customer desk and the salesperson at this branch, we were given a date for the serviceman to come but it’s more than one month later! Finally, on the service day, the serviceman said they ran out of spare part and we had to wait indefinitely. (He said he is not sure when the spare parts will arrive!!) while our warranty passes us by. In the meantime, we were not offered any solution but were told to wait. It’s been almost 2 months and we received absolutely no follow up from Osim at all. Feel really frustrated and cheated, everyday is a warranty that we bought and paid, and we had to bear this injustice of a lousy or no service provided by Osim. And the worst was the pathetic carefree attitude of the customer service that they could not do anything and it seems very much its not their problem but ours. This is customer service from Osim? No solution was the least offered, highly unprofessional and unethical, definitely unbecoming of a Singapore brand. We have bought another Osim uDream less than a year ago and I am very worried the same will happen again.. when we consider our third, we will not be swayed anymore from the sweet promises of the salespeople because there isn’t any follow-through. Terribly disappointing! (Posting this here at the recommendation of our salesperson named Rochelle, to make our complaint publicly.)

all have tapping - for oldies tapping is too strong lah !! must modify one with tapping option

Nice service by the staff on your enquiries and trying out the chairs. No hard sell or rushing you.

Best service, Ms Zheng..

The staffs are very friendly, helpful and engaging in a professional manner.