Samsonite

Closed during normal hours.

A lot of choice for luggage here

Very friendly, helpful staff and a good deal on the cases. What's not to like!

When called to enquire about closing time, staff mumbled very specifically that I should turn up 15 mins earlier because they have to start shutting their shop. Fantastic customer experience even before you get there.

I was looking for backpacks which suit my budget, the salesperson Mui Ling took effort to explain to me and showed me every options. Even after I decided to purchase “the one” she tried to make sure all the zips are working well. She found out that one of the zips not working abs that’s the only piece left in the store. She then offered to check for me which store I can check for that backpacks. Not forceful at all and very patient even though I spent sometime in selecting.Great service, this will be my go-to-samsonite store next time when I really want to look for something.

Saw that Samsonite had the bag I wanted, and wanted to go down to the outlet to try the fit. Called the shop around 6pm and confirmed that they had it in the colour I wanted, and the model I went. So I had asked for the staff - Mui Ling to keep it aside for me as I would come down right away to try the fit out. When I got there, she showed me the bags in the 2 colours that were available, and I got to try the fit. I had also asked for other recommendations with similar cutting/ and price points of which she did try to narrow down the options for me. She was friendly, approachable and most of all, she knew how to do her sales! After a few pictures of how the bag looked on me, and getting opinions of my friends virtually, I had also asked for her opinion on the colour fit etc. She was not pushy with her sales, and was really patient in addressing my queries. I had an enjoyable shopping experience today. Thanks Mui Ling!

Known for their luggages and laptop backpack. Happy to have gotten what I want; a laptop backpack. The store was having relatively attractive discount, i.e. 30% discount. A pity not to buy. ? Quite a few new arrivals in the store too. But customer service may need to improve alittle.