Solis Breast Care & Surgery Centre (Dr Esther Chuwa, Dr Tan Yah Yuen, Dr Joy Lee) - Dr Tan Yah Yuen

Prompt and pleasant receptionists. No long wait. Convenient location. Love the new clinic at Paragon. Reassured to be in good hands of Dr Tan who is patient detailed and professional.

Dr Tan is very very detailed in her explanation. She is very patient, calm’s patient by ensuring and explaining in detail. She is very gentle and gives lot of space to ask any kind of questions and answers them with a smile. New clinic is great and very good location. Nurses and staff are excellent too!

Updating my review (from one star to two stars) since I got a call from a senior operations manager the following day after I posted the negative comments about waiting time. She listened patiently and explained precisely what caused the delays. She also promised to improve their queue management system going forward. Although this does not change my bad experience at the clinic, it shows that the management team really values feedback and want to make an improvement. I’m going back for a routine check up in 6 months time and will see if there’s any change. ++++++++++++++++++++++++++++++++ Five star for Dr Esther Chuwa, she is very kind and professional as usual (I’m not a first time patient), no complaints at all. But whoever manages her appointment schedule is a complete disaster! I made an appointment at around lunch time and only managed to see her 1 hr+ later. What’s odd is that during my whole waiting time there it seems that this is completely normal (?!). I don’t normally complain about waiting time when I see doctors because I understand that earlier appointments can overrun. But 1hr+ is not acceptable in private clinics like this in my opinion. Patients’ time needs to be respected as well. It ruined my plan as I have scheduled other meetings afterwards. It would be a shame if the reputation of the clinic is affected by bad time management. I do hope that this can be improved.

I have been seeing Dr Tan Yah Yuen regularly for 1 1/2 years and have been extremely happy with her. She is kind and calm and patiently answers all my questions. My recovery after my surgery was swift and almost painless. Clinic can be really busy with long wait times but the medical service here still deserves 5 stars.

Dr Esther Chuwa is great: attentive bedside manner and informative; but scheduling is a nightmare at this place. I was given a referral from a GP to this clinic who made the appointment but no confirmation SMS/WhatsApp was sent at all. I was not told of their change in clinic address and went to their old address at Gleneagles; and when I frantically finally got to the correct address, I was only seen by the doctor nearly 2 hours later! And even when I got a call later from the clinic about my surgery appointment and was told that a confirmation SMS with prep instructions would be sent to me, nothing was sent to me at all! This is extremely appalling about how they run their business!!