THEFACESHOP - Nature Collection (Junction 8) - #01-27 to 28B

Staff is helpful and prices are reasonable

The staffs at junction 8 is super friendly and more than willing to help! :)

The service is excellent. Stella is very kind and very patient while helping me to get cosmetic that suitable for me.

I am utterly upset and disappointed after i found out my purchase is wrong. My requirement is to purchase refill version of cushion cover but was given the full set version that comes with the case which i don't need. I got 2 units so I paid for 2 cases instead of the refill packs itself. I am certain I informed the staff when I enter the shop this afternoon and ask specifically for the refill pack of the cushion V201 and eyebrow pencil by showing her the photo of the model. The friendly staff made some recommendation of other cushion cover model which does not have refill unit option so she got me the cover cushion unit which i thought are the refill version. When i got home and organise my purchase, then i realised it was 2 full set version. I called the shop immediately and told them that my items are wrong and I need to come back to get the refill version. The first lady who took my call firmly said no refund is allowed for any purchase. She said by the way there is no refill version in stock. I was furious that the staff didn't inform me about this. The call was then passed to a second lady who served me, offering me to exchange my wrong purchase BUT for something else which i don't need. AND I HAVE TO COME DOWN TO THE SHOP BY TODAY. I told her her that it is impossible for me go back today. Probably my last visit to THE FACESHOP, time for me to switch to maybe INNISFREE. sigh! Lesson learnt is double check on your purchase before payment. Don't trust the staff to give you the right version. I am yet to open up my eyebrow pencil to check if is broken.

The service here is excellent and the service by the promoter Ms June is also very good. She has been serving us about 8 years.

Since I ‘stumbled’ upon Belif 5-6 years ago, I’m hooked esp because June has been so kind and genuine in her advise to me. She has been taking care of my face since! Belif products are excellent for my skin - gentle and fast result!