V Hotel Bencoolen - 48 Bencoolen St

I can give 5 star for Location as its 2 mins walk from Bencoolen Metro Station. I can give 5 star for room service and staff humble and polite behavior. My room which has been allotted has one small issue and for that I am deducting one star, in our room in Bathroom Ants(insect) has made their sweet home, and due to that some black ants where there in room, daily i have to ask them to get properly clean but when we return ants are there only. If on very first day they sealed opening of home for ants then it might solved the issue. Anyways we did not have much issues other than that.

Triple room. Good sleep and nice hot shower. Location superb, walkable to malls and mrt is just next door. Staff very friendly and helpful. Will stay here again.

I stay 3D 2N, booking included breakfast all night. The first morning, the staffs said my booking isn’t included breakfast. I show my room number, they still not giving me the breakfast. Fortunately, toast box is nearby. So i take my breakfast there. And i complain to my travel agent, and the next morning the different staff give me the breakfast. How come? It’s too late since yesterday. No compensation to replace my missing breakfast. However, these things what i like : - strategic location - clean room - clean bathroom

I met a very heartless person on duty. My godma needed to use a toilet. And the staff at the counter said we are not their hotel staff / guests so told us to use public toilet instead. An old lady has to struggle to look for a toilet when he can show a bit of kindness by letting her use. Don't u even know that old folks have weak bladder? When the hotel condone such behaviour I doubt that we will get good services there

I will never stay at this hotel ever again. only good thing about this hotel is the location but still not able to justify the price. can deal with the small room size but cannot deal with the smelly bedsheet. it's a lottery everyday on what type of smell i would get. sometimes they forgot to empty the trash bins. very thin wall, can hear the next room guests talking throughout the night. called front desk so many times to complain and they did not do anything about it.

Very good location and nice staffs. There is Bencoolen MRT A station on the right of the hotel so you can access it easily without crossing the street. You can also walk a little to visit Fortune Center and a temple nearby.

Rooms were a bit cramped but livable. The service was great but sometimes unreliable - we went out late so we placed a DND tag outside the door. We switched it to Make Up Room around 12nn and asked the front desk to have the room cleaned. When we got back around 10pm, the room wasn't cleaned. We just called the reception for help with trash collection instead of a full room cleanup. The bathroom also has a strange leak once the tank of the toilet gets full. A few ounces of water pools between the toilet bowl and the shower glass enclosure. This was reported to the front desk, but wasn't acted upon. No worries though as it's not a deal breaker. We can live with minor inconveniences. Location is excellent as it is right beside the Downtown (Blue) line's Bencoolen Station and it's just a few meters away from the Circle (Yellow) line's Bras Basah station.

My friends and I stayed at the hotel for 2D1N and we booked the Studio room for our stay there. We arrived around 10 minutes earlier than our indicated arrival time and we were greeted by the friendly reception staff. The check-in process was fast and easy, and we were very happy with the room assigned. The room was clean and big, exact to the pictures/videos online. My only gripe was that there was a lingering cigarette smell in the shower but it did not affect our stay there. We were able to check out late as well and overall it was a really good stay.