Yamaha - Technical Service Center - 6 Changi South Street 2

Terrible service. Called to request for piano fix and no response for 3 months. Today they just called and said they only received my request 2 weeks back!!

Sent in my Music Cast WXC50 this morning. Went slightly before their operating hours but still diligently served by their staff, while other brands service centres will diligently stick to their operating hours. Friendly staff there. While waiting for their Technician to work on my unit, the staff politely updated me that it would take a while and apologies for the wait. Technician helped me restored my unit (software issues) without having to change the motherboard (worst case scenario as advised). Take my unit on the spot without the need to come back to collect. Kudos...

Great service rendered. Managed to fix my amplifier. Their after sale services are great even though my set is more than 10 years old. Good as new after repair!

At first, really nice at reception. Handed it in being told they would get back to me with details of the problem and price within about a week. Paid the thirty dollars service fee and waited for a call or something. About a month went by and no word from them. Had to go back to Australia in a few days. When i chased them again via email, they got back to me saying they had gone ahead and ordered spare parts without asking first or briefing me about prices, now expecting me to pay the 100 over dollars for ordered parts which will come a month later. Not only will i now not be there to pick up and test the parts, i also have to pay for something id now rather not have fixing if it was so much, and buy a new set. I have emailed them about this entire experience, trying to sort everything out. They have not responded in 1 week. There is no other way I can contact them. Extremely slow.

Slowest customer service ever. I wrote in on 1 July, only to be attended to stating that my email will be forward to the specialist, yet it’s more than 2 weeks now and nobody bothered to follow up.

This one star is for the product quality and the way Yamaha Music treats their customers who bought their products with confidence, in view of the reputation Yamaha is known for. Have even recommended friends to choose Yamaha until this episode happened. The Music Cast decided to be inoperative before its 2nd year in service, a fee of $35/- needs to be paid upfront just for them to check. William was kind enough to give me technical support online prior and told me to send unit to service centre after all else failed. The male that took my unit in was totally not customer orientated. Was never in a heated argument with him but he got agitated when questioned why the fee needs to be paid upfront when it can be done after the quotation is given. And it would be more reasonable for the fees to be paid if no repair is done but was later quoted $300/- for a wifi module, which is absurd. On top of that, assessment fees need to be paid too. Music Cast is unoperative without the wifi module - so I think I bought a Yamaha router instead of a music speaker where the basic function can't even work when one module fails. Yamaha neither understands the value of customer service nor upholding their brand name. Have never experienced such poor after service anywhere else. Walked in with confidence that Yamaha would help us repair our beloved unit but walked out feeling like we are the suckers that should not have followed their brand.

I’m really disappointed with the after sales service of Yamaha. They rejected to service my AV receiver which I bought 8 years ago. Although they haven’t seen the problem on my unit, they wont service it as parts are no longer available. How will it happen if they are still selling AV receiver? Because of this I will never buy Yamaha products again. ======== Yamaha AV Receiver: RX A810 To Yamaha Employee who responded to my earlier post. Let me know your direct email id, I’ll be happy to forward the details of my communication with your Service Centre staff.

Excellent service by Michael and team. Thank you for helping me find the right cable replacement for my speakers and for always reaching out to help me with whatever enquiry I had. Keep up the excellent service guys!