20dB Digisound (Westgate, Jurong East)

My mum has been with 20dB Digisound for more than 10years. Mr.Lee is very professional, caring and patience with the elderly. He explained very detailed and make sure my mum comfortable with her hearing aid. Thanks so much Mr.Lee. My mum will be lifetime customer at 20dB Digisound.

with Digisound since 2017. Previously assigned to other audiologists before but since we met Sean Lee, he is most helpful & addresses all our concerns with patience & understanding. Really appreciate all his effort. Hope he will be our lifelong audiometrician.

Great service by Sean! He is helpful and attentive to my enquiries. Quick in attending to any pressing issues I had, and patient and clear in explaining the product. The store location is also accessible, and well-maintained.

Mr Sean Lee is a knowledgeable audiometrician. He dispelled my doubts when I was apprehensive to have hearing aid at first. He was rather patient to answer my numerous questions. Appointment time was flexible. After 2 years, I find my hearing aid useful. I've just received my hearing aid after warranty service.

very professional. Honestly for the past few years, me and sis have never met such a friendly consultant who has go through all the way to assist our hearing issues. He’s very patient to hear my opinions when we met for the first time. He is so far the only consultant who not only can address our concerns very patiently and also will do extra mile to adjust my hearing aids in better ways. I appreciate his hardwork for going all the way to explore how to adjust the system from my hearing aids to assist my work more efficiently. Frankly speaking, thanks to Sean recommendation for my hearing aids, I value my hearing aids as it really makes my life better and happier. I’m happy to have my hearing aids work like Bluetooth phone calls whenever there’s call coming in. This is really the best channel I ever had. I can listen better and hearing calls directly from the same aid, without removing the aids just like normal person. With Sean’s assistance for all these as a ‘middleman’ , I feel convinced to continue my membership in this company. Thank you Sean. ?

Mr Sean Lee is very professional and good in product knowledge. Has been under his care for past 2 years. His eagerness to serve his customers is superb. He is always willing to help when I come back for review.

Greatly appreciate Mr Sean Lee’s professional service! He is very patient with my elderly dad. He will explain clearly to my dad on the hearing aid which my dad never use one before and had avoided to have one. He had won my dad’s confidence, and my dad use it daily? which had open him up since his hearing being failing since the past few years. Mr Sean Lee is a professional who had exceed his job scope with patient, good knowledge of product and able to communicate well with elderly!

I first discovered mild-moderate hearing loss 15 years ago in June 2007 at SGH when the ENT specialist sent me to the hospital Audiologist for testing. Since then, I have been to 5 private hearing centres and each audiometrician confirmed the diagnosis. At the 5th private centre, 20dB Digisound @ Westgate, I had the good fortune to meet the audiometrician, Mr Sean Lee. He was exactly the one that I had been looking for! Professional, pleasant, knowledgeable, calm, patient and friendly, he spent much time explaining my options and allowing me a generous take-home trial of a week without demanding a deposit. The demo set I took home was from the Phonak Premium range. The other centres had either demanded a deposit with a much shorter trial period, using aids from lower price ranges, or disallowed aids to be taken home. Although I didn't buy the aids immediately due to the high price and was thinking of using my CHAS blue card to purchase at a public hospital, when I returned to him in Feb 2022 (7 months later), he welcomed me back. I bought the Premium Phonak range from him, as by then, I had felt settled in my choice of aids and audiometrician. I was comfortable that I would receive the best possible After-Care sales service from Mr Sean. Buying aids is easy; having a person that I am comfortable with for After-sales care is vital for the long haul. I went with Mr Sean as I was able to place my faith and trust in him then and will continue to do so. Absolutely no regrets !!! Mr Sean Lee is a credit to the company and a definite asset to have in 20dB Digisound Westgate! He embodies professionalism and empathy-the best audiometrician ever!. Am so glad that he has accompanied me in my Hearing Aids journey!