Annabelle Psychology - 101 Irrawaddy Rd

I do not recommend this therapy. After several sessions, it was still pretty much at fact-finding stage (no diagnosis) and a lot of personal issues i've either managed to find out through internet sources or work it out on my own. Could not connect with the therapist and did not find the sessions useful.

Recently went down to Annabelle Psychology as I was badly judged by my school counsellors and social worker. On my very first day there, the environment was really comfortable and I didn't feel judged at all thanks to my therapist Claudia. I feel very safe and I will for sure continue to show up for my appointments in order for me to improve my mental health :)

I am very happy to have found Annabelle. I have been trying to find a good therapist for a very long time and finding her has been a blessing! Annabelle is extremely knowledgeable, and has a kind, warm presence you can feel from the minute you meet her. I have been seeing her for over six months and I am enjoying our sessions together. I recommend Annabelle to anyone seeking a skilled psychotherapist. Five stars all the way.

Great learning sessions with Dr Annabelle everytime! Nice place and not forgetting best coffee always! :)

Seen Dr. Annabelle for several sessions. Didn't felt like I was seen or heard during my sessions. Often felt like I needed to explain myself over and over again. I left the sessions often feeling frustrated. Dr. Annabelle does not seem to be interested to listen to me as an individual but instead kept making broad, sweeping assumptions that I have to correct time & again over several sessions. I found it coincidental that Dr. Annabelle would bring up certain therapy concepts that were posted on the clinic's IG page several days before my session, which I did not find to be applicable nor address my concerns, which makes me wonder if I was truly heard or that Dr. Annabelle already had a topic in mind to discuss, regardless of what I have to say. There are better therapists out there who are more interested to learn about you as a person & charge less too. I wholly agree with a previous review here that I did not find therapy here helpful and managed to work through issues on my own. The clinic is nicely furnished and the courteous support staff are responsive and easy to reach via WhatsApp. These are plusses but aren't the reasons why people pay for therapy. I appreciate that the business has a right to respond to reviews but I noticed that some of responses here tended towards being defensive. Once I read a (since removed) response that attacked the character of the customer leaving a review, which is quite disconcerting coming from a clinic of therapists. There are other ways to put forth a response without getting defensive nor attacking the character of the reviewer. If someone has taken the time and effort to leave a negative review here, the person must have felt wronged deep down, and the right thing to do is to perform service recovery, not get defensive.

Annabelle has helped not only me but my family. She helped shaped my kids’ mentality & moulded them into more confident individuals. She is truly amazing at what she does.

All the points below was just my wife experience and my own thoughts. Hope it can help you clinic to improve your customer experience. 1. Consultation time 45min but it charge for 90min as my wife was late that day. Yes, it did mention in the “hidden” policy (as you need to click into the link and read thoroughly) but that is not fair to customer. I will not recommend whoever always not punctual or always has “last minute” plan. Fyi, no show or last minute cancellation will be charged 100% as policy mentioned. 2. My wife found that not much benefit in that conversation with doctor as she had been storytelling most of the time and not much advice from the doctor but just a paper of “Sleep Hygiene” tips. Basically, the impression of this first session of “consultation” was not useful and if you have more story to share, the more you need to pay. Lucky my wife never “overrun” as additional charged incurred too (count every 15min). I will suggest some questions can be answered before the appointment or consultation. 3. Just curious, if doctor missed out any part of the story, will customer be “fined” by doctor’s fault as you might need to repeat your story again at the next session?

I had about four sessions with Dr Annabelle. Towards the second half of the last session with her, she suggested that I switch to another new therapist from her clinic. After I expressed my reluctance and asked for the reason, she explained the rationale and I decided to agree to it. However, I felt that the whole process was very rushed as this was done towards the end of the session. I think it is okay to suggest a switch of therapist, but there should be ample time given to discuss this matter. Ideally, the switch should also be done only when the client is comfortable and ready to do so. Overall, I feel that she has sound practical approach but it could be better executed in consideration of one's feelings. During the sessions, I liked that she was not dismissive most of the time and seemed to be listening. However, there were times when she did not give me the chance to discuss something as a follow up from the last session. Her responses also showed a lack of true understanding of complex trauma. Personally, the experience here made me feel worse. I would not recommend Dr Annabelle to someone with complex trauma, though people with other issues could benefit from her approach. I have since gone to another clinic that was better able to address the root cause of my issue.