Awfully Chocolate (Tampines 1) - 10 Tampines Central 1

The service of Awfully Chocolate is horrendously terrible. Over Christmas, I ordered a log cake and it came badly delivered, lopsided and missing the tub of ice cream I’ve ordered! The cake was meant for my friend’s birthday celebration and was ruined. Subsequently after multiple emails, they told me I can self-collect a replacement cake from their Tampines One outlet today, because clearly I couldn’t trust their service anymore. I got a call from delivery guy today that he’s delivering to my place. Their operations and fulfilment are clearly not up to par, deal with your own risk. This will definitely be my last dealing with them, a truly regretful experience.

5th May 2022 Thursday late afternoon. Terrible unhelpful service from the this fair skinned big framed female staff. Awfully unhelpful and curt.

I always like the softness of awfully chocolate chocolate cakes. It’s not too sweet and doesn’t make you feel too heavy after each sitting. The staff at the Tampines 1 outlet are very friendly, and approachable. Even though there were quite a number of customers walking in to buy their products, they did not seem flustered and were organized. Note to customers: the Christmas cake will not be available off the shelf during this Christmas season, so if you will like to purchase it, do pre order.

Very rude staff. Tell her my order number she didn't answer me anything and just throw my order in front of me!!!

Never expect such poor customer service from Awfully Chocolate! Doesn’t matter anymore if their cakes are good, worth letting go! ?

Very bad service, waited for 2hours and they cancelled our order last minute. It is so ridiculous, while our Birthday Celebrant is waiting at the venue, we were still home waiting for Awfully chocolate by an awful service. I am rating 0/5 coz there was no cistomer service though we called the store directly and inform them about our frustrations, instead they cancelled our order.

Date and time at the store: 14 Feb 2022, approximately 1755hr Served by: Miss 'lance' (name was verbally given and apologies for any mis-spelling) Made a verbal enquiry on the price for the Hei pints and was told to wait as she was in the midst of packing a cake for another customer. It was noted by me and subsequently, I decided to purchase it regardless. Went to the shelf to get 1 pint of the ice cream but to my horror, I was told off by the lady at the counter in the exact same words whilst shaking her head, "Sir I told you to wait and I have the ice cream in the fridge here. You cannot wait huh". Goodness, was I informed not to get the merchandise myself? No. Was the comment "you cannot wait huh" necessary? I doubt so. Frustrated and annoyed, I left without getting any Valentine's Day dessert (plenty of pastry shops around the area anyway). I understand it is Valentine's Day and operations was hectic. However, such gestures and attitude was uncalled for. It will be unfair to assume that Awfully Chocolate had failed to provide proper training for their staff, regardless, please kindly look into it as it severely tarnishes the reputation and outlook. Regretfully unpleasant experience.

Bought Awfully Chocolate cakes for the first time, got the Flourless Chocolate Cake & Salted Butterscotch Brownie. Have heard a lot of great things about their chocolate cake and frankly speaking it was a little underwhelming, I was expected to be blowned away and was expecting a soft choc fudge cake, but what was presented was a very dense but slightly dry cake which has the texture of a very dense pound cake. It has very strong taste of chocolate, a tad too sweet for me, but not amazing, I can even say Choc Fudge Loaf Cake from Prima Deli is much tastier, 40% cheaper and 8 times bigger. The Salted Butterscotch Brownie is tastier but a tad too sweet as well. It was a nice experience but don't think I will be purchasing again.