Bath & Body Works - 391 Orchard Rd

Love this store but cos of covid it's getting a bit annoying when u are not allowed to smell the product. Also staff are very loud when they notice someone smelling the product with mask down.can say humbly.

Nice shop to buy all your body lotion, sense for your rooms and toilets. Used to shop this brand in JB before Covid-19 ??. Looking forward to go back there again

Lovely choices of lotions shower gels and more. I enjoyed the Christmasy New Yorkish music. Helpful and friendly staff. A pity the Xmas sale wiped out the travel bottles stock!

Good place to shop for body lotions,candles and body mist. Now currently having Xmas sales. So it is buy 1 get 1 free. Good deal. But the queue can be very long.

Nice scents. The staff helped me out with my questions. Thank god they had staff as you look at the photo, it’s almost impossible to find what you want here with the labelling they have. Plenty to look at but some products are repeated around the shop. All the Color coding, lack of coherent labels and the way they arrange the shop makes it hard for me to find what I want as I was quite distracted by the decor and took quite a bit longer to find things.

Great for all the bath products and smells great. Service is reasonable without much interference when I was walking around just perusing. Only thing I find odd is that they have a lot of sales people standing around talking to each other and not exactly focussed on the customers. Which made the shop feel crowded by staff rather than customers. They did however answered my questions and got me to what I wanted. Large shop Lots of extra sales people Good variety Prices are as expected in town Fairly well organized and pretty shop.

Body and bath is one of the best store selling the bath products in Singapore. They have varieties of perfumes and spray as well. The fragrances are just next level.You can smell from the time you will enter the shop. Nicely arranged and quite colorful. Products are bit expensive but they have good offers on black Friday and Christmas.

I’ve been loyal supporter of BBW but my experience at this outlet was terrible. I understand it’s the festive period but, even with two cashiers, it took forty odd minutes to get through the queue. The cashiers were rude and disinterested, and despite the crowd they paused their work multiple times to chit chat with each other about extraneous things. It took every customer five to ten minutes just to pay for their items. Apart from that the store was also completely unsanitary — given the covid situation I understand (from the IMM and Vivo outlets) that BBW employees should be controlling the inflow of customers and facilitating the testing of scents but there was no one to monitor the crowd, check-in, social distancing, touching and smelling and spraying of products, and everyone in the store seemed to be having a field day doing whatever they wanted with the sparse items available. If they were understaffed, shouldn’t the shift manager find a smarter way to delegate work? And if they weren’t understaffed, what is happening with their work ethic and concern for customers’ safety etc? Hope someone looks into these issues soon. I’m sure it will be better past the festive period but for now things seem to be a mess.