DBS Tampines One Branch - 10 Tampines Central 1

Service is just fine like any other banks. Long queue is inevitable for popular ones as usual. Only the 3-day service outage in 2021 was awful experience, and -2 stars.

Came on 16th Apr, long queue and was asked to come back on Monday. Today(Monday) come here and the queue is still so LONGGGGGGGG till MUJI shop entrance almost being blocked. This branch office should improve its efficiency or open more counters. Bad experience!

I came this branch twice, first time I was queue 9.50am but long queue ahead like 15persons before my turn, I was not sure because the banker( Chinese short hair auntie did not give me good instructions) I queue and sms for queue number, the banker, Siew Choo is very friendly and kind to assist me. My second time was next week afterward, but I queue around 9.30am, be the first to be serve at very nice bankr, Vivien. My overall experience is very good. For people that hates long queue, just come early to avoid long waiting time will do:) -1star is because of DBS internal service problem,hope they could improve them. Thanks

If you’re preparing to come to the branch please be reminded to buffer one hour waiting time during peak hours. It is okay to wait when staff are showing sense of emergencies and doing their best, but i fail to see it at this branch and here is why: It is clear that the bottle neck is at the queuing system to get the number, i’ve waited 1 hour just to get my queue number standing up, I feel bad for the old folks who has to do the same. There are only 2 ipads to give out numbers, and half of the time these two staff is either stuck with one customer, or the other missing. I told one of the staff here to focus on clearing the queue, the explanation given was that this digital system cannot cater to so many numbers. A digital system cannot give enough numbers? I really don’t understand. Disappointing and frustrating. The only rational explanation i can think of is that they refuse to give out the numbers on purpose, so that the digital system does not capture the long waiting time and eventually does not affect their KPIs. Really need some enlightenment DBS.

Came and was told 1.5h waiting time even if I got a queue number, which they are not doing for the rest of the day. So effectively the bank is closed at 3.15pm way ahead of its closing time of 5.30pm. All this to update my contact information which I can't do on my own because their internet banking has server issues for the past few weeks. It's insufferable that were giving banks our money only to be treated like this. But what to do, this is SG.

Totally unsatisfy with the Q system. I went the branch twice within two days, first day got the Q number and waiting for 2 hours while still nobody handle my case, finally have to left because of emergency; second day I went again 3 hours before 5:30 PM and they told me no Q numbers anymore! I just need to handle one very easy case and wasted nearly 4hours and achieve nothing! will never use the DBS card anymore!!!!!

DBS has created this Q sms system but it never works. The first day I sent in a request at 11am, by the time I arrive, the staff told me they are not working because their system breakdown today. Fine. I sent in another Q request. After 40mins I didn't receive anything, so I decide to walk over first. There are around 30 customers queing ahead. The staff said you can only queue with personal presence but as long as you come before 4:30pm they can service you. However, by sending in message for Q it will not allocate you any number, or give you a notification saying the system closes. I was actually suggested by my mortgage manager to get a Q before coming but seems the Q system doesn't work or DBS don't want it to work. Funny thing is I tried another POSB and the same thing happens for two continuous days. When I ask the staff, so when the Q system works? She said perhaps before 10am. Ok, fine, please can DBS provide a notification so I don't have to waste my parking fees or put myself into the high risk of covid infection with the other 30 customers. The latest news saying DBS CEO ranks No. 1 on terms of income of those employed in Singapore. Can DBS pls take some social responsibility, by not closing too many branches or invest a bit to make a simple system function. Genki sushi has a better system, maybe you can learn from them if not other banks.

Very bad management. No separated line for corporate customer! The staff seems blur. Always ask around. After gotten a queue no. It became a cheat story. From waiting customers 11 to 2, it took 1 hour. Then the sms asked me to approach branch and wait. However, from no. 2 to me, it took another 1 hour! DBS not only waste customer time but also cheat customer!!!