Focus Medical Centre - 137 Teck Whye Ln

Clinic operation hour starts on 8.30am, but doctor only come on 9.30am. Come earlier to take number.

The clinic assistant ladies are very rude - no proper producer. This clinic seriously have a bad reputations among visitors .

Based on my unpleasant experience with the doctor last week, i honestly feel that 1 star does not even do justice to the undignified manner in which the female doc treated pts. I was trying to get dr to fill up an assessment report for various schemes and she was visibly irritated and annoyed at having to fill out so many forms,lamenting that it is near closing time and she has to rush home. Understandably,everyone has their own families to return to and agendas to fulfill and i do not aim to deprive anyone of such rights. Perhaps, she has had a bad day. Nevertheless, as a healthcare professional, upholding the principle of respecting pt's dignity and our values of good care outcomes is a critical trait that should be held and reflected in practice. Given the dr's many years of experience, i would have expected the ability to separate the personal and professional selves and not let personal issues overflow into and be projected onto the professional spheres. That aside, i would like to commend the staff at the reception for their patience.

Non sense clinic, the opening hour wrote 2-5pm I arrived at 4pm sharp. There were no patient inside, and they tell me they are closed. Seriously? Then you should change your opening hour and indicate your “last order” time. And then your next opening hour is 7pm. You guys are really doing a very relaxing job, dinner break for 3 hours. Despite you are the only one clinic that I can use my company in this area, I will never visit again

Although have to wait some time for the doctor to come in, receptionists never turn away patients compared to fellow neighbour clinic which closed registration at its opening time. You won’t get a number if you are 5 minutes late from opening time. So this clinic is much better. Recept & Medical service is good - provide effective medicine

Writing this based on my unpleasant experience. Please be careful coming here for vaccinations. Doctor gave vaccine way too high up on my shoulder, resulting me experiencing shoulder ache nearly to a month. On top of that, I reached at 11.40pm when the clinic closed at 12.30pm. I was told by the nurse to come back at 2.30pm because THEY CLOSED THEIR REGISTRATION already as they WERE PACKED. what poor service is this?? — the clinic have only 2 patients. Such a liar and hypocrite. So unreasonable. If I have a choice , I wouldn’t have gave 1 ⭐️

Despite knowing my son is ART+, Dr Lin is not stingy with her smile and showed her compassion and comfort my 5 yr-old child with physical touch. Then for this anxious mother, she gave her support by reassuring and giving professional advice. She even WhatsApp me what I can do to better protect my other family members after office hour! We went in to see doctor at 4.50 and came out from the doctor’s room at 5.10 because she was so patient with all my questions as a novice in Covid. And you guess what? they should be closed by 5pm. After seeing so many 1-star review, I would like to justify for the clinic with my own observations. This is my first time visiting this clinic, after being turned away by another overwhelmed clinic. The front desk emphasized to me the estimated waiting time on the phone and requested me to register personally first. This sounds fair to me so I went. So after the registration, the lady helped to estimate what time will be your turn, then ask you to come back nearer to the estimated timing. They even make the effort to call me when my turn is coming. Therefore, the clinic looked empty as they did not let the patients wait in the clinic even though there is a long queue. This is especially good for the pioneer generation who stays nearby. Can minimize the risk by waiting at a clinic full of patients with various conditions. If this is not considered a clinic which will take extra mile and being compassionate for the patients, which one can be?

If I could give a zero, I would do so. Sprained my ankle, in pain and when the clinic finally opened at 1430pm, i was told to come back half an hour later. The other patients were told the same. Half an hour later, we came back and told the receptionists that it’s 1500pm already. To my horror, the doctor did not even reached yet; what’s worse, the receptionists told us that if the doctor have not reached the clinic, patients weren’t allowed to wait inside the clinic. The receptionists said it’s their rule, in Mandarin. One of the male patients flared up, and rebutted how could the clinic tell patients to come back and the patients were not able to receive treatment in time? The receptionists were not able to give a proper answer and satisfactory reply. How is it okay if clinic opens at around 1430 but the doctors have not even reached their office? How is it okay if the sick and old are waiting outside the clinic to see the doctor? Is this professionalism? Is that what they are taught in Medicine School? Never ever going to this clinic again.