Grand Copthorne Waterfront - 392 Havelock Rd

The service is EXTRAORDINARY <3 we were here for our wedding, and due to the pandemic, there were alot of issues and disruptions but the service staff were so amazing wonderful dealing with our requests and all. We just had our one year anniversary staycation here and as usual, we felt so warmly welcomed and all. The missing 1 star rating is due to the condition of the hotel rooms. While the stay and everything is awesome, the executive suite is seriously in need of an upgrade. We were given a room upgrade but we felt like we walked in to the 90s and the toilet floor has those water damage stains. We feedbacked and have requested for a smaller room, we were given (back) the deluxe room and it was so much better. With the river view as well! :) so if u are not looking for like amazing new rooms, I really recommend grand Corpthorne :) special shout out to Serene our wedding coordinator. You are the best we can have.

Big spacious rooms with bathtub and great view of the city including MBS and Singapore Flyer. Service could have been better. The website states 12 check out but on the day reception mentioned 11. We did request earlier for side by side rooms and was told they could do that. But again on the day the receptionist said no. Breakfast was good with variety from pancakes, waffles, cereals to local delights.

The room is fine, but the bathroom is pretty gross.. you can see the picture for yourself. I gave them benefits of doubt , perhaps covid did not allow proper maintenance budget. Furthermore, the receptionist need some manner education too.

I don’t normally rate places I go to but I stayed to this hotel and accidentally left my cash at the vault. The staff found it and immediately the management contacted me and return the cash completely. Thank you so much, I enjoyed my stay with the clean hotel rooms and great amenities. On top of that, their staff is honest

5 star hotel with 1 star service. room was not cleaned, need to call housekeeping 3 times to get response at 9pm. the room is rather old. breakfast meal was below average typical 5 star hotel (writing the review while waiting for the room to be cleaned)

Hotel is clean and comfortable. Diana in the food area is amazing and always provides the best service. Also Sri always makes sure your stay is perfect and is very attentive to anything you need. Tim at the front desk provides the best customer service! Enjoying my stay for sure.

Hotel staff is V poor, Room service, housekeeping nobody has time to serve you, I asked for Water bottle 4 5 times nobody send it, Hotel staff shouted at us for asking him 6 7 times water bottle , his name Was mark he said. If you are Indian I suggest don’t stay in this hotel Staff are racist. I asked extra blanket for my kid he said don’t have Room wasn’t clean when I asked for House keeping no staff

I should mention that I hardly give a one-star review! Here is the story, we made a refundable booking directly with the hotel via their website and had to change our flight. So we ask the hotel staff to change our booking to stay one less night in the hotel, we are still chasing for the refund after 7 WEEKS with no luck! the hotel staffs keep saying the refund has been issued but we haven't received it. I’m going to open a dispute with the credit card to get the refund! Now let’s review our stay, the room was small, the cleaners don’t clean the room thoroughly, you can see so much dust on every surface, the backside of tv, underneath of everything such as bed, bedside tables and so on! Even on every table surface! In the hallway towards our room, there was so much rubbish outside of each room (takeaway foods) for hours, therefore the hallway could get very smelly! The hotel looks old, same as the room, cracks in the shower and bath. I wish I had taken some photos, the only photos I took were during our checkout, the lobby looks clean and kind of new, with a good view. We had a room on top floors And that’s about it. If you want to stay in Singapore I would suggest spending the same money on better hotels or by paying more you could stay in much cleaner, newer hotels and definitely with better customer service! I would not go back to this hotel and wouldn’t recommend it!