Healthway Medical (Bukit Batok) - 153 Bukit Batok Street 11

The worst clinic in Singapore!!! I have one arm non stop bleeding and they would not help to put on bandage and stop the bleeding, just because they are closing!!!!

Was required by Singlife/Aviva to visit this clinic for blood and urine test. Unfortunately i was assigned Dr Victor Ho Hin Peow whom my impression from the start was a lackadaisical doctor. He did not wear a mask when he was speaking to his staff from his room. As i peered into the room as other patients exit, he also had no mask on. It made me feel unsafe and i had my doubts before entering. However, he did have a mask on when i was in his room. As i sat down the process of drawing blood quickly started and could feel his impatience as he slapped my arm multiple times looking for the sweet spot. He tried to draw blood but none was coming out and i absolutely felt that discomfort. Next he said that i had a thick layer of fat that's why it was hard for the blood to come out, with no empathy of the discomfort he had put me through - Utter rubbish. Blaming the patient instead of your inexperience and impatience. Mind you, i'm not obese and i'm regular blood donor. It is the first time that i had experience a failed blood collection and i can totally attribute this to his impatience. If he had allowed more time for the vein to standout against the tightened band, this would not have happened. Nurses could draw blood better than this so called doctor. On top of it, unhygienic blood collection process, there was no sterile sheet or tray to contain the used alcohol swab or rest the needle as he tried to look for another vein. They were placed all on his dirty and discoloured table. Disgusting and disappointing. Healthway clinic managers, are you even hearing us? There are already so many complaints. Please review your processes and screen your doctors carefully before engaging them. To Aviva/Singlife, i hope you cease your contract with them and never assign general practitioners to assess specific issues. If something goes wrong when Dr Victor Ho Hin Peow perform a range of motion assessment on my recently operated knee, i'll be the one suffering and he's going assign blame on me again. One visit is enough to kill the confidence in this brand of clinic and it's doctors. Nonetheless, 4 stars for the front desk ladies who were hard at work.

Extremely disappointing. My mom tested positive for covid 19 and went to see the doctor here, the doctor only gave sore throat Lozenges even though she has severe cough. We check with the counter staff, the staff told us they are out of cough syrup, they should have place a notice to inform people they are out of cough syrup.

I have done PDT swab test in this clinic and get unpleasant service from counter staff . Then my pcr became positive. I am calling and email them to get recovery memo after 7 days for my upcoming travelling. I have been called to other clinics and they fully understand my requirement , unfortunately they cannot help me as I did not do PCR at their clinics and must go back to tested clinic and get the memo for travelling, no choice I called this clinic ,plus super difficult to call even though line is not busy and they don't pick up. At the end , she picked up,still don't understand recovery memo of covid 19, I explained her but not sure she is listening or not. After that she take note my number and asked me to wait for their reply. So far no reply via call or email. My question is most of the clinics I called that they fully understand what is my requirements ,how come this clinic lack of information.

Not impressed with the service at your Bukit Batok clinic. .Your Staff lied about the clinic closing time. I rushed there from a meeting at 9.40pm because other clinics were closed. Needed someone to look at a problem for an elderly person. She was at home. Staff told me clinic will close at 10pm. Had to rush back to bring elderly person in a wheelchair to your clinic. Rushed to get to your clinic. Due to the rush as afraid clinic will close at 10pm forgot to bring her pioneer card. Clinic refused to accept that an 90 plus year old person is a pioneer and charged full price for her treatment. On checking your website today discovered that the clinic closes at 11pm on a Friday night. Really not impressed and disappointed with the attitude and lie from your staff.

I always go to this place. But the last visit was so bad. I was given a number, that was called within 10 minutes. After 5 minutes of consultation, I was told to wait outside. The frustrating part, everyone who came after me was given the medicines and MC first before me. I had to wait for 2 hours and more. In the meantime, there were 4 nurses. Half way through handling the patients, they ordered Starbucks. They were relatively loud to the people there. So so bad. People were grumbling and as I'm typing this, I am still waiting for 2 hours plus for my medicines and MC. I don't think I want to come here again. Big mistake.

Did not feel like I received proper care from the doctor. He was very rushed during the consultation and seemed very dismissive. I was told that I "only have a common cold", but my test result was positive for COVID. Reception staff was slow and kept using their phones. Would not return to this clinic. Seems like this is not the first similar feedback this clinic has gotten but nothing improved. You'll be much better going to any of the other clinics nearby.

The super slow staff and Service , I come at 3pm wait for almost 20 minutes to see the staff at the counter and only 1 person infrond of me . After 1 hour the doctor come out check and ask me wait again. Wait for 10 more minutes then the staff come do the ART and PCR for me. After that’s ask me wait… now I writing this review at 16:32 and still waiting…some more the staff super blur. I tell her “ I pregnant almost 4 months” she ask me again “your back pain 4 months? “ ? I tell her again “ I have baby almost 4 months in stomach “ then she say ok . Later the doctor ask me : “ you have diarrhea for 4 months?” OMG … I swear won’t come back here again sia .