Ibrow Studio Novena - 10 Sinaran Drive #B1-107 Novena Square 2 (MRT

I have been coming back for brow threading for a couple of years now. What I appreciate the most is the consistent result (when it comes to brow, I am not big on surprise!). Very professional, clean and most importantly, skilled. I did Misty Brow with Echo and was very pleased with the result. The procedure was comfortable (not painful even after the numbing cream wears off), no down time, very natural looking in terms of shape and colour. Would highly recommend!

Ella was extremely pleasant and meticulous. She shaped my eyebrows according to how they were naturally, so they don't look fake at all. I highly recommend Ella to anyone who is interested in trimming their eyebrows.

Have been a customer for their facial waxing for years. My eyeliner embriodery was done by Echo. She is very professional and did a good job! It was painless and she even reminded me of the free of charge touch up when i forgot about it. Ella did my facial and brow waxing and she was very meticulous. She spent a long time to make sure i leave with a clean face and properly shaped brows.Ella also recommended and shared some moisturing lotion with me, which made my face glow and reduced the redness of my face after waxing.

Me and my sister did misty eyebrow embroidery with echo. She is very skillful, friendly, and make the whole process comfortable and relaxing. I like how the result turn out to be as dark as i requested. Highly recommended :)

Completed eyebrows microblading. Jessie did a good job for me. Told her I'm afraid of pain and she reassured me that there won't be any pain. True to her words, I don't feel pain. It was a pleasant experience.

i've gone here several times for eyebrow waxing j bcs theyre close to my house and convenient. (5 times at least) no care in their work. they make my eyebrows a nice shape but they do not remove all the stray hair. everytime after i go w/o fail, after i go home, i must still clean up their work bcs they r NOT THOROUGH. they do not brush off all the stray hair off my brows and lids either after the removal. j pass me a tissue to brush off myself. this has been consistent for all the times i go there for brow wax tldr: not thorough. when i go home, still need to clean up some more w my own tweezers. never brush off hair after plucking it either, j pass me a tissue to do myself.

The staff (Echo) needs more customer service training! During the height of covid I was told that my packages won't expire. When I visit again after the regulations have been eased, I am informed that the no expiration condition applied only to the the facial threading package but not the eyebrow package. When I expressed surprised at this new info, the staff named Echo told me it is my fault for not using my eyebrow package during COVID (I was semi-hard-sold the eyebrow package in addition to the facial threading package so there is little motivation to use it. Plus I thought it wont expire like the facial threading package). I was shocked at this and expressed my surprise that she is assigning the blame to me rather than acknowledging the company's failure in communication. She gave me a lecture on how I was the one at fault and just waved me off like she cant be bothered (cos my packages are already paid for?) It is fine if it was only a miscommunication, but should customers bear all the cost of unclear miscommunication? Should businesses not be responsible for ensuring that all communications are clear? I would not have written this review if she had just offered a simple apology on behalf of her company and not extended her arm to wave me off, which was deeply offensive and rude. I must say that Jessie has always done a great job in both service and skills.

I wanted to try eyebrow embroidery but was so worried that I will go to a wrong place as it is my first time. And Jessie @Novena branch, when I first met her as I was checking brow salons, she gave me great confidence to have her do the job for me. And she didn't disappoint me . The 3D eyebrow work she recommended me was so well done. Thank you Jessie.