JEN Singapore Tanglin by Shangri-La

Price point is a little high to make it a regular visit. So it's a once-in-a-while indulgence for us =) Would be even better if the warm food can be kept warmer and if there were more drinks to select from. The service was great! The chefs and servers were all very friendly. Even though we couldn't take the buffet food for ourselves due to the COVID-19 restrictions, the servers and chef made sure to ask if it was enough and even gave reccommendations. Plates were cleared promptly too.

Room is on the small side but the furnishing is really bright and the service staff are excellent! The doorman would greet me every time and the club lounge staff, though busy with service, were always pleasant! All the staff were friendly and helpful and I can tell they are passionate about customer service at Hotel Jen. I witnessed a manager getting unnecessarily berated by a very condescending guest (even I felt enraged on her behalf) but she kept her cool and was incredibly pleasant and patient with him. Would stay here again for sure, solely for the top-notch service.

Hotel room was clean, even though it was on the small side. The staff there were very friendly and informative, specifically Evelyn and Nadia, where they greeted me, my wife and my baby girl warmly. However, the waiting time for the check-in took about 1 hour, which was maybe due to it being a Friday, start of the weekends. Aside from that, we managed to top off our stay with an excellent breakfast meal at J65 restaurant with their variety of food and excellent service. The manager Reza there was really welcoming and offered us the best of service. Overall, our stay was satisfying and recommended!

We had a pleasant stay at the hotel although the pillows were way to soft for my liking. You might want to request for a firmer one if you don’t want to have a sore neck the next day. The staffs were very friendly and helpful. It is also in a fairly convenient location with access to Tanglin mall. It has some interesting eateries, cafes (like PAUL) and a grocer beneath. The cafe has very interesting dinner arrangements with a wide array of offering.

Hotel room is comfortable n clean. Friendly service. Breakfast is just good but not too luxurious. Only 2 things need improvement. Check in is very slow and at times waiting more than 20 minutes. Next. Hotel does not provide Razor. Make sure u buy outside or bring your own. This is the only premium Hotel I ever stay and have to buy Razor outside.

It was a great experience staying in Jen Hotel for 2days1night. The staff was incredibly helpful and friendly. The room is clean and huge. The pool is nice, which is a very nice place to chill and have a drink over there. It is also convenient to walk to orchard road for more shopping to do with . Will surely be back again next time. ??????????????

We are enjoying our stay here. The rooms are a great value compared to other similar hotels in the immediate area, and the service has been wonderful. We reserved the family package, which provides two adjoining rooms for an incredible price. The setup is perfect for us traveling with a teenager. You enter through double doors at the end of the hallway and find yourself in a vestibule with two doors - one door for each of the two rooms. This provides for some separation and privacy between the connected rooms while also providing us with the ability to monitor the comings and goings of our teenager who loves feeling like he has more privacy and freedom. Sometimes, you can really see how great a place is by watching them solve a problem, and we definitely saw that here at JEN. There was a particularly vexing technical glitch preventing my son's keycard from working properly. At least four staffers tried to fix it. Multiple staffers even walked up to the room to test their solutions. Everyone was super nice and very empathetic and tried their best. The issue was finally resolved by the manager who figured out a work around for the glitch. The situation showed us just how much the staff here care and how hard they'll work to fix problems. Truly, this was a staff who really wants to make things right. 10/10 would stay here again

Good stay. The staff was excellent and helpful. The rooms were OK. I upgraded to the club floor but my room had a leak from the bathroom ceiling. Although it was promptly fixed, it took time out of my day. The food was average-the offerings during the nightly buffet was not rotated often enough to maintain freshness or avoid being over-heated. The pool was excellent!