KOI The Cafe

Prices are the same as every other Koi outlet. This outlet has 3 self-cashier machines, making ordering easy. There is a conveniently placed counter with self-serve plastic bags and straws on the way out. There isn't a lot of space, so people waiting typically spill out of the store. Located above the entrance of Jurong Point 1, and the bus interchange, this outlet is quite easy to access, yet not too crowded even during peak periods

Very very weird machines to have your order done, a normal counter would be better and also faster. There are always endless queues, badly managed. The numbers are not called always in order, ok, but, often, you have to wait ten or more numbers after yours, without any reason or explanation (ok, they like to make all the drinks similar to each other together, but this is not an excusation to leave people wait a long time). In the two pictures, we were number 294 (no comment), and we ordered only two simple juices (no toppings and no ice). We were Koi enthusiastic customers. However, things have quite changed. Dommage.

This place takes so long. My friend had to wait 20 minutes for her order. It was just one drink. They had completely forgot about her order and only started doing it after she asked 2 times. I do not recommend this place.

Great service by YY/Ellean. She’s very patient and explained her recommendations to us. Decided to leave a review as it’s quite rare to receive such a great service from a bbt store.

My friend ordered one very simple drink and it took so long. Too long in-fact. Everyone was getting tired of waiting so when she asked them about her drink in the first 10 minutes, they said it was on the way. And so we waited, for 10 more minutes. And when she asked again, the cashier showed her receipt to the person making their drinks and I saw her eyes widen. What that meant is that they had completely forgotten about my friends’s order. I first thought I was mistaken but then I saw her making a drink with this yellowish liquid. Probably mango. She starting making the drink 2 minutes after my friend asked them about her drink. I thought it was someone else’s order but no, it turned out to be my friend’s drink. I saw this guy who ordered after her, get his drink first and leave. They prioritise adults before students and for what? This place, I definitely don’t recommend.

Tried an unusual offering - a Hot Cacao Barry. Despite having tried the iced one multiple times, this was relatively different. It felt clean and light on the first sip, and is actually really filling for the small cuppa. The cup design for the hot beverages was also unique, with many KOI and BBT inspired cut outs built into it. Tips : Get a KOI card to redeem 2 free drinks on your birthday month!

Love the golden bubbles. Soft n chewy. Jumbo pearls are hard. Prices seems getting more expensive

Located beside Boon Lay MRT Exit D, near POSB ATM. The service is quite fast & staff is friendly. The price is on the expensive side for a bubble tea, but the taste is worth it. The pearl is better than most of the other bubble tea shops. If OK with the price then definitely recommend!