Mary Chia, NEX

Valerie is always smiley and provide very good service. Ricci who did my facial cleanser my face very well. this is a beauty salon I always recommend to my friends.

I always love to patronise Nex branch of Mary Chia for my facial needs as i enjoy the facial session in closy and warm heartedly environment. The manager, Valerie always welcome customers with smiling guesture and together with the beautician assigned for the session helps me with my facial needs. Whenever i have a request for appt or query, she will try to spend time to listen/resolve and will not brush away just because she is busy or pretend not to know. I would also like to compliment Ricci for her sharing of my skin condition and recommendation as how i should improve my skin condition. Thanks Mary Chia for having such wonderful staff ! Valerie and Ricci, jiayou !

staff turnover quite high.. been a paying customer for over two years and the staff retention is low. it's alright if the business has high employee turnover, but proper and consistent training should be done. however, it's quite evident that there is lack of proper training because each time a new employee does facial for me, the service provided is not consistent. for eg, did cryoboost facial and it comes extraction. staff only did extraction for blackheads on the nose and not the rest of my pimples when the past employees did full face extraction for the past times ive been there 2+ years) very disappointed in the management for the lack of proper training. been wanting to leave for quite a while, but they do hardsell a bit.

I enjoy the cleanliness, treatment and massage but I absolutely do not appreciate the persistent hard selling/begging/asking for support from your staff. Whenever I go for my facial treatment, I'd have to worry how to turn down your staff. This is very troubling. In terms of environment, it's cosy but very noisy. Your male staff speaks very loud and uses his phone and voice messages on loudspeaker everytime as if no customer is around. I stayed awake during my sessions. Why? Because I couldn't sleep as I had to listen to songs, videos, gossips, conversations or whether someone has taken their meals. I wish to enjoy my facial treatment and some quiet me time here but I just can't. Friends ask me for facial recommendation - and I'd ask them to avoid MC at all cost. I won't send you any email as I want to stay anonymous and the initials on this account are obviously not mine. I still have a number of sessions to go and who knows what would they do to my face later.

In celebration of mother’s day, my family dropped our mom off at MC to do facial. The staff and therapist were so professional and meticulous in their job which she was so impressed. Thank you everyone for taking care of my mom Mary Chia team! ?

Monthly facial that I must go to. Have been with Mary Chia Nex more than 7years. Their staffs have been friendly and no pressure. They will inform you of the promo package that they have but if you think you no need it at the moment can just tell them and they won't push you to buy it. The eyebrow service is good too which at first I don't have confident in trying out as I still have doubt whether it will suits me. To my surprise, it looks quite natural. Happy customer. ?

Was warmly greeted by Angel who is very friendly and she very patiently explained the condition of my skin and the best treatment for it. Even though I ended up doing a more expensive treatment, Was definitely given an option to sign package for further treatment, but I wasn’t coerce into it and I understand they were just doing their job. Well done Nex team, will be back in the future.

My facial therapist Ms Ricci has always provided very professional and relaxing facial at my every monthly visit. She is friendly and easy going. The place is comfortable and relaxing. They are always friendly and courteous. Thank you for serving me.