Pepper Lunch Express - NEX - 23 Serangoon Central

1 word...Disappointed....Never expect the Black Pepper Chicken is so disappointing....Should have order other food menu....Anyway customer service was okay for me. No issue.

0 stars 1. Collection system hectic 2. Food portion little exp af for portion 3. Old karen keeps screaming at customers Pls replace the karen.

Horribly rude staff. I stood there in line for a long time and they just plain refused to take orders. I ordered the cheese curry rice with beef. I used the EXACT words on the menu. For some reason she keyed in something different and I realised it was wrong because of the price. When I questioned her, she shouted at me "what is it you want?" So I repeated and I asked her if there are different variations. Totally ignored me, turned and pressed the register then ask for 30cts top up.

Horrible double beef swimming in oil. Tilted the hotplate to let the oil collect on one side. The results are what you see in the photos. Had to use a tissue to soak up the oil. I did not eat anymore. Oh when I told them to go easy on the oil, they were evidently unhappy!

Don't even deserve a star. Portion is small, looks totally different from the menu.

Awful experience I witnessed with the extremely rude auntie server (seems to be an elderly). An auntie behind me wanted to amend her order as it was keyed in wrongly on the receipt due to miscommunication as "add egg" vs "add rice" sounded very similar in Chinese. The cashier raised her voice at the customer in Chinese: "you told me to add egg what?!". The auntie customer was nice enough to apologise even though it wasn't her fault. She also requested no pepper & less oil, but was sent to the waiting queue by the server very rudely, and I noticed there was no indications of her request verbally or on paper whatsoever. The food was honestly bad relative to other outlet chains. The beef pepper rice ordered was drowned in oil, and the portion was pathetic. While dining, this man seated beside my table asked us if the food was good and said "this stall is mine", so I assumed he either owns the franchise outlet or is just a manager. I think rather than just sitting there using your phone and drinking, you should learn how to manage your stall better as the other reviews here aren't looking too promising as well.

Rude service staff. Doesn't give you cue on when to order, or answer you when you collect your order. Counter staff (older female) even short changed me and when i voiced out, and before i say a thing she immediately put her hand out motioning me to return the change for the right amount. Food portion is small and miserable. I ordered a takeaway Cheesecurry RICEbeef, and found strands of noodles at the bottom of the curry sauce. Did I just get some leftovers?? On the whole this chain provides lousy, dishonest service. They used to be very popular but not any more, thanks to these terrible serving staff. Not worth the value. Never patronise again. Never.

Well your average Japanese fast food with decent pricing and not that high quality products. A no frills eat and go fill tummy semi happy experience. For around 10 you get a combo main hotplate, soup and rice or just hotplate rice with meat . Plus point is your food is sizzling hot . Depending of your cookery skill , you may have a great gourmet experience with your own cooking or several trips to the bathroom because you ate uncooked meat. Overall food is ok but I reckon their quality to improve to attract a bigger crowd.