Shoe Mo Far East Plaza - 14 Scotts Rd

Honestly, terrible service from start to end. I'm questioning how legitimate the other reviews are. I'm an actual consumer and person should you doubt my review. Just my advice: take your business elsewhere to refrain from emotional distress. I had dropped of my doc martens for deep cleaning. They said it would usually take 3 days, but due to high volume they needed 1 week. However, after 1 week I had heard nothing from them. The website Shoemo provided to check the progress of my shoe is basically useless as they only had 3 status (see picture) i.e. it was "In Process" for 2 weeks... I had to call them at 1.5 week before they promised to get it ready by end of week. Not having any choice, I waited. Come Sunday (pick up day), I came around 2.30 pm and saw the store light shut off + door locked with no sign notifying they were out for lunch. I only found out they were out for lunch by sending a message on Instagram... Yes, Instagram. Because I called all the phone numbers and voila, no one picked up - why am I surprised. I waited for 30 mins eventually. When the staff finally passes me my docs... I found that they totally scrubbed off the top bit to smithereens (see picture). The inside of my top bit was peeling when I dropped it off. But rather than attempt to preserve, they peeled the exterior right off too. As completion was late and I'm flying off to the UK tomorrow I honestly don't have time nor the energy to get a new pair of shoes. If I knew this was what was gonna happen I would've honestly gone ahead to buy a new pair of shoes as opposed to spend $40 to piss myself off.

The way they run the business is NOT professional AT ALL. I got my shoes cleaned and needed to pick them up, but last week they closed the shop the whole week without any notice through email or whatsapp. They just updated their business hours on Google When I visited there, the shop was closed. Okay fine, maybe I should have double checked Google before collecting my shoes. What's worse was this. Today, which is Monday, I checked their opening hours on Google before I go and it says the shop is opened from 12 to 18 so I went there before 12 and waited for more than 30 minutes. As you can see the photos, the shop was not opened. I whatsapped the CS and got no reply until now So I had to go back home again When can I collect my shoes?

Update: Great service recovery by Jack, putting consumer first. Immediate investigation and tracking was done on their side and was right away offered a refund for the service lapse. Sincere and quick to understand the situation. Might patronize again. ------‐----------------------------- Have been cleaning my own shoes until I was impressed and sold by their before / after photos on their instagram account thus decided to engage their services all the way at city hall. My shoes werent even that dirty to begin with and look, (Attached photos are *POST /AFTER cleaning*)

Sent in a pair of shoes to reattach falling soles. Recommended that soles should also be stitched in addition to being glued back, was told that it couldn't be done. Collected the repaired shoes. Wore them the next day and immediately the soles fell off. Unable to reach anyone from Shoe Mo - tried phoning them, sending an Instagram message, making an Instagram call, writing them an email - nothing. No one got back to me. I recommend anyone to visit Mister Minit instead if you wanted your shoes repaired.

Am glad that I went ahead with engaging Vincent from Shoe Mo for cleaning my white NMD despite some of the negative reviews. Have engaged them on 19 Dec 2021 for deep cleaning on my white NMD. Collected my shoe last Saturday and I was surprised that some of the stubborn stains was removed too. Very professionally cleaned and reasonably priced too. Thanks Vincent for the excellent service and professionalism! Will definitely find you for other services too!

[updated on 25 may 2021]: Hi Jack, thank you for your reply. However, it's been 3 days since you said you would contact me personally about the refund, and I haven't heard back from you. Will this ever happen? -------------------------------------------------------------------------------------------------------------------- Please read this before considering sending your shoes for ‘Deep Cleaning’ with Shoe Mo Please allow me to share my negative experience with you. I went to Marina square branch earlier today to collect my shoes and was appalled that the shop was closed. It turns out you guys had already shifted to Far East Plaza after getting in touch with your CS. The guy whom I contacted even mentioned that the shift had been communicated to me via text and email. However, the only email I have ever received from you guys was the one notifying that I could collect my shoes before Friday, before your shift to Far East Plaza. Hence, I made my way down on Thursday (a day before Friday mind you). Only to find out that you guys had already shifted! I did not receive any such notification on text either. Terrible miscommunication on your part which led to my wasted trip, time and efforts, especially during a turbulent time like this! I had to make an additional trip to Far East Plaza as a result of your negligence. Compiling on to this negative experience, I am appalled by the standards of service that you guys pride yourself with: 1) You were extremely late in getting my order sorted. I was promised to get my shoes deep-cleaned within 5-7 days, but you took over 12 days to get this done. 2) When I wrote in to enquiry about my shoe cleaning status, I only got a reply 6 days later which was clearly unacceptable. You guys do not reply to WhatsApp messages as well. If you guys were overwhelmed, I could understand. But don’t you have even the decency to at least inform your customers about the delay? 3) Your email yesterday on 19th May clearly indicates that I’m able to collect my shoes before Friday - which turned out to be the WRONG information when you had already shifted when I came today, 20th May. 4) Utterly disappointed with the standard of cleaning. Are you sure the shoes were deep-cleaned? Upon collection, I could clearly see stains there were yet to be wiped off and I had to even get your guy there to wipe it down once more on the stop. These stains could actually be removed! The condition of my white shoes were honestly not much different from when I had sent them in. When questioned about this, there was a whole lot of excuse given e.g. stains cannot be removed, shoes cannot be bleached, etc etc. This may be true, yet definitely not up to my expectations for a reputable establishment such as yourself. The shoe laces were still dirty when I received them as attached. Clearly, they were not even removed to be cleaned. Isn’t this quite basic? Are you sure your ‘Deep Cleaning’ service is as advertised. In an especially torrid time for businesses, I do hope that you can take this feedback seriously, and review your practises so as to not disappoint any more of your new / loyal customers. Thank you.

[Attached photos are AFTER deep-cleaning] The service rendered was totally unacceptable! It’s daylight robbery. Upon collection, I was extremely disappointed. For such an expensive cleaning service, there was lint remaining from the last time I wore my socks still visible on the inner soles that I have to personally clean off. Many stains were not removed (I understand that the rubber parts cannot be de-yellowed and certain old stains can’t be removed but these should be communicated beforehand to manage our expectations). I’m certain that some stains could have been professionally removed but they were not. It screams lazy effort. My logo which was still partially visible before cleaning, was totally rubbed off. A bag is not provided and you’re supposed to bring your own shoe bag during collection which strikes me as strange and they didn’t even have spare plastic bags on hand for customers who wanted to do a last minute collection. Apart from that, I made 2 visits to the store before and it was closed even though it was listed as open on GMB. I’ve even called the number but it was not in use. When I went down for the third time and they were finally opened, the staff told me that it’s because they don’t have any staff working on that day so it was closed and it will be closed again on the following Sunday (they won’t update anywhere online so you have to try your luck if you plan on heading down). Service was really bad. The staff didn’t really want to serve me and just told me to make payment without suggesting the services required. I had to ask her to explain to me what’s the difference between standard and deep cleaning. Prices on the website are not updated so it’s $40 for the deep cleaning service instead of $30. Overall, don’t even consider engaging them for cleaning service. There are cheaper alternatives available and whatever they’re using to clean the shoes do not seem more effective than regular household detergent the first few times I did my own cleaning. Also, if your shoes are in a fragile condition, you are risking permanent damage because they are not gentle when handling them.

The before and after proves it all! Deep cleaning was more expensive. I had one standard cleaning and one deep cleaning at $70 for both shoes. The result is up to expectation and the staff was really nice explaining how they handled it and if we need to whiten the bottom we can go back again ????