Supreme Q.X. Beauty Spa (Orchard) - #03-09/10 Supreme Q.X. Beauty Spa (Orchard)

I visit for facial & body treatments. Their services & results are good & consistent.

Went to try the massage on a Groupon deal. The place is conveniently located on the third floor of the Pacific Plaza. They took me for an analysis, which was a very advanced diagnosis system. The analysis correctly pointed out my areas of concern, which I found quite amazing. The detoxing massage was very good that I felt asleep and woke up feeling refreshed. One thing I didn't like this place is this it is quite noisy. There was renovation going on from downstairs units, which I could understand. However, chatting and laughing sounds from other rooms and hallway was what turned me off. They did explain the ticket and membership options, but it is too over my budget and I wouldn't wanna pay for the price for noisy spa places for long term.

I have been doing body and face bojins for over a year plus. Their services are very good. My body felt more relaxed after each session.

I did my ist biojin trial in the orchard branch. I was received by Ivy, who was friendly and smiling. She patiently explained to me the whole treatment and find out about my concern. Janice who did biojin for me was very careful in finding out my condition, and also very caring and professional in delivering her strokes. It was a wonderful experience as i felt so light and good after the whole session. Thank you Janice and Ivy for the fantastic service!

I bought a massage package after using a deal from Groupon many years ago, they tried hard selling me into 10+10 sessions for $1580 (apparently old price), now increased to $1980. Price wise not even considered cheap, treatment wise so-so. Cannot even compete with places like Natureland. Visited them on 17/06/2022 and had a very terrible experience. Wanted to finish up my last session, kind of forgot what I have since it's been years since I visited (at least 4 years since my last session). Made appointment pretty easily and made it the day before. When I arrived, they asked me to sign in and no discussion of what my package was. Just straight into treatment room. Mind you, my last session was YEARS ago. Massage was decent, not the best but it wasn't bad. Didn't ask for the masseur's name (big mistake). Could feel masseur was falling asleep midway through the session (appt was at 2:30pm - perhaps food coma??) and towards the end she was telling me my body need bojin and the front counter staff should have told me about that treatment since it's better suited for me body. I just replied neutrally since I honestly forgot what my package consisted of. AFTER my treatment when they served me tea, the masseur only realised that my package had bojin and even exclaimed this aloud to herself. I was also shocked because how can a masseur that attended to me not know what I have in my package? 1. Front counter staff should have informed masseur of what a customer's package consist of 2. From your records my last sessions was YEARS ago, shouldn't a staff refresh a customer's memory? When I called to check what I have, staff mentioned 60 mins massage as well. How can an establishment blame a customer for not telling the masseur what we want if we don't know what we have? 3. Masseur clearly wasn't aware of my package, otherwise she could have correctly recommended a treatment Called the hotline afterwards and told them about my situation but nothing could be done. They passed on the phone to the masseur (last person I spoke to) and she was RUDE about it. She even said I'm calling them now to cause a PROBLEM as they will not do anything else. She compared having a meal at MacDonald VS having a treatment at Supreme Q.X Beauty Spa.... I didn't know to laugh or to cry. Refused to give me her name too - why are you guilty of your poor customer service? That middle aged lady even challenged me to go to the store to find her and ask for her name if I dare, is this the 90s? Still having this kind of attitude to a customer? Mind you, I was never rude. I never shouted, I never raised my voice. Ultimately, this place twist and turn stories to stand in a better place than a customer. Previously mentioned can share package but now when things are in this situation staff said no sharing. Honestly, this is not even the masseur's fault I'm confused as to why the manager passed the phone to her. Is it because the middle aged masseur can better tell off a customer rudely without hurting the image of the place? Anyway no apologies were made, no after sales/treatment service. I'm appalled this place actually has stars like Zoe Tay going there. Or maybe they ONLY need people like that going there to sustain their business. For the normal people like us - we are treated like dirt. I'm so glad I didn't continue to sign on a package with them. If money can buy better service and attitude I'd rather go to bigger establishments like Adeva. Rude, snobbish staff. Disgusting.

Today my 1st time visit experience was great. Showing Professional skill and clean. Staff presentation for package was straight forward and tactful hence buy a package. Definitely a place to go for treatment in Orchard areaa. Make my Sunday. Well done !

The services provided has been great and really helped me a lot. They have always provided the most suitable advice to purchase only package that I need and allowed me to consider and decide myself. No hard selling at all! Even inform me when there is sale for me to get package at promotion prices. Staffs are always polite and friendly! I am glad to have found such a comfy and suitable place:) Thank you all the staff there for your wonderful service and professionalism! ???

Fanny did my facial treatment today and it was a very pleasant experience. My blackhead extraction process was very manageable and shoulder and neck massages were on point. She is very courteous and friendly and informs me what to expect before each stage during the treatment process. As a salesperson, Ivy is very professional and flexible when offering me options as a first time patronizer. Great experience!