The Closet Lover - 391 Orchard Rd

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Terrible return policy

Useless customer service for defective goods

My no 1 fav local sg store, have been shopping with TCL since i was a teen till now. This is by far my fav outlet as the staff here are particularly friendly, attentive and have the initiative to wow you such as helping you to put aside some bulky items you're carrying. Very thoughtful gesture that's very much appreciated. I do miss their westgate outlet though, hopefully they'd be back at Jurong so i don't have to travel to CBD all the time but guess the travel is worth it for my fav store! Highly recommended?

Always spoilt with choices here, great service and good quality clothes. But -1 star for the accessibility. Please consider to make a comeback to the WEST side. It's so happening here now. Understand TCL was at Westgate previously and wasn't that well received, please choose Jem instead! The shopping scene here have changed so much since then and with the new IKEA y'all will definitely be well received. Please come back to the west your stores are everywhere (central, east) except the west. :(

Bought a clothing online from TCL and felt that the piece was really off from model pic and the piece I received was of poor finishing, wrote in to get an exchange for the same piece but was rejected. Reason being it will be all the same even if I get an exchange anyway. I have a similar design of this item from another local store and didn’t face the quality issues that I did with TCL’s piece. My first purchase in a long time, but terribly disappointed. I do agree their visuals are great but when I actually go down to their stores to see/feel the actual item, it’s really a far cry from what their pics portray it to be. IMO when I touch their fabrics, I personally find that the quality isn’t as great as the other big local stores that I bought from, which is why I don’t usually purchase. (Much rougher, doesn’t feel luxe, etc) Don’t recommend buying online if you want to get their stuff. Go to the store, feel and try before confirming. This review will probably not have an effect against their huge following, but if you are consider purchasing anything from this brand I highly recommend you to see, feel and try before committing to a purchase.

I love their clothes and own many pieces over the years. I have some of the older pieces which I wear time to time and it still looks good. However a recent dress I bought, faded badly after 3 washes (hand wash) and I shared my concern with the customer service. The reason they gave to my concern was the laundry powder not stirred properly with the dress. I have been doing hand washing for almost all my clothing ? I will think twice in my future purchases.