Urban Paws Hougang Green (North)

Winnie is amazing!

it was a great experience despite it being my first time there. The cut was great and the price was reasonable ? i recommend this place

I made an appointment for my pet a week ago only to find out on the day of the appointment they did not book my pet for the grooming service. Not reliable at all !!!

horrible customer service. would rate this a 0 if i could . stepped into the place and greeted the groomer and the woman was already rolling her eyes and showing horrible attitude for no reason.my father tried to have a conversation but she just glared and ignored him. i was so shocked. not only tht , she didn’t even shave my dogs fur properly. it’s so patchy and the fact i pay $60 for this is A JOKE. after that she tried to make amends bc she could tell i wasn’t happy by acting all fake and nice but it didn’t work. horrible. 10/10 would not come AGAIN. fix your attitude towards your customers.

Bad experience. My dog went for a full grooming service and came back with a bleeding nail and 2 nails uncut,her nail was bleeding non stop for quite a long time and apparently the groomer said her assistant missed out on the nails and accidently cut the veins of my dog’s nail. She came back to finish up the job and passed me a powder for my dog’s bleeding nail but seemed to not be very sorry about the situation.I accept that mistakes happens sometimes but they could have handled the situation alot better,they did not inform me anything about her bleeding nail when they sent my dog back(if they did,i would have been more careful with her nail so she can recover better). When my dog came back,i tried cleaning her ears to check if it was really cleaned by them as they said ear cleaning is included,but her ears were still extremely dirty with alot of wax in it,i believe they did clean it but it wasn’t done wholeheartedly. Im writing this review hoping that they can be more aware the next time when they handle another dog, maybe we were just the unlucky ones and not everyone experience the same thing.I paid $195 in total for full grooming and teeth scaling,I do not think they did the best job and i wont be going back the 2nd time for sure.Well,we paid for the services and definitely expects better service than this.Hope this doesn’t happen to anyone else!

Great service and professional groomers. My dog loves it

Very friendly owners. Groomer with a lot of experience that goes through the type of cuts and recommendation for your little ones. Not pushy on sales and I have repeat my visit them for at least every quarter

Good service, groomers very patience & detail in their works. Excellent place to bring your furkid for grooming....highly recommended! ???