Zhang Liang Mala Tang 张亮麻辣烫 @Bugis Junction - 200 Victoria Street 01-90/91 Bugis Junction

Ordered mala soup with meat included costing close to $20. Turns out they took out the meat and gave me all the vegetable instead. The mala soup is not spicy at all, it has a mild mala taste. Do not recommend eating here if you are a mala lover.

[Worst customer service ever] just had dinner at this bugis mala shop tonight. when our food came, it took us a while to realise that none of the meat we ordered was inside. We then went to the counter to ask them about it. The lady at the counter checked our receipt, and asked us what types of meat we ordered. Apart from sounding totally unapologetic and rude, she proceeds to ask for the bowl of food to be brought to the counter, to inspect if there is absolutely no meat inside. the staff, then said she will check the kitchen if our “meat” was being left unattended. there was no response from them, which we had to approach them a second time before the staff asked us to go and take the meat ourselves. As i walked to get a new bowl to take the meat (like how most mala places are self-service), the staff came and took over the bowl - she asked which type of meat we took, then took the same types for us before taking it behind to be cooked. I did not control how much she took, merely stated the types. When the food was ready she waved me over to come to the counter and collect it myself. When I got there, she pointedly told me that the quantity of “new” meat cooked for us exceeded the original amount we were charged for and not given. Then told me “以后如果有这样，马上说，我们才可以去厨房拿你们的肉。现在，肉给你多了." Don’t worry mdm, 不会有以后了. (we left the extra $3 or wtv u gave us in the bowl, shown in the pic. just so we’re clear that we didn’t take advantage of you). Firstly, SHE took the meat herself from the meat counter, NOT US, and we didn’t in any way control the amount she took. With the way she grabbed the bowl and sped through the meat counter, how were we supposed to keep track of and ensure the exact same number of grams of meat was taken? Let me just clarify, we weren’t upset about the mistake of leaving out our meat at all. But the error here is in how it was handled - completely bad customer service throughout, not a single apology, and worst, implying that we were trying to take advantage of them and cheat them of their meat. Would have given a zero star if we could, but google reviews doesn’t allow that. PS. throughout the whole process, there wasn’t an apology at all

Probably the only mala tang chain with sauce corner, definitely welcome this idea as it feels like eating hotpot. Large selection of ingredients and also the tomato based soup is good. $2.88 per 100 (add gst separately) 1 more nice eating place to add on for bugis!

Wide selection of ingredients, they have interesting rice cake that looks a sausage which is apparently nice in dry mala. Nice and clean ambience.. not as spicy for xiao la. Not numb enough..

Tried on last Wednesday lunch, charged by weight and I observed their weighting scale does not have accuracy label. So out of curiosity to ask cashier if there is accuracy label on it. She was being hostile and claims there is no such things. I think the company should relook into it. Selling food with price declared by weight using scale needs accuracy label. Why I’m particular about it, as I’m not sure if the bowl has been taken out of the weight (tare weight) or counted in. Some ingredients are soaked in water so naturally some water (when picking item) do add to the weight(which I’m still okay) Hope the seller can go read up on Singapore requirements on NEA or Weights & Measure office. Well, for food wise it is good so giving 2 stars for the food & soup base. They lose others for the services and unclear ways of selling.

Excellent food, it is located inside Bugis Junction. Easy accessible from Bugis MRT. The Mala soup base is a must-try, and the food is affordable. Spacious and comfortable ambient. Spent around $30 for a bowl of Mala Tang and 2 drinks, highly recommended!

We tried both tomato and mala based soups. They are ok but not as outstanding as we expected. The soup bases does not have the satisfying punch which is usually what we would expect for mala. Selection of the ingredients in good and fresh. The space is clean too and service is good. The free flow condiments and sauces at the side is a plus too.

One of my favourite mala tang ever! Although its pricey, as they charge by weight - you're able to choose from countless ingredients and soup bases. They allow you to alter spice levels, toppings, sauces and condiments. Service staff are friendly and helpful - respect goes both ways! My go-to spot for hassle free malatang. Shall try other soup base and dry version next time. They currently have 2 outlets.