AcuMed Medical (Boon Lay)

Went for pre departure PCR test on a Sunday morning. I arrived early at 0820 hr and by 0900 hr, there was a long queue of roughly 20 people at the clinic. The queuing system could be improved by putting clear signs and arrows so people know where to queue (there are separate queues for PCR tests and to see doctor). Even though I arrived early, still had to wait and got my swab done probably around 0930hr. The clinic staff advised me that it would take 36 hours from 1pm (which is when they would dispatch the specimen) for the results to be out. My PCR results came out early, the next morning at around 0930hr. Overall, the staff are trying their best (only 2 staff running the clinic when I was there) but the system could be improved.

My first time visiting this clinic. Thoroughly pleased with how caring Dr Vikram is. Very gentle with the nose swab. Showed me how to use the inhaler as well. Receps are nice too. Would have made this clinic my go to if it was closer to my place.

Visited this branch on 7 July 2022 at 08.00am. Queuing for 3 hrs to get queue number then see doctor and do ART 1 hour later. I informed the staff that felt really unwell and requested for a seat but got rejected. Then waited for another hour for medical certificate and medication. The whole process took me 5 hours with no seat. They only issued me the necessaries near to their closing time. Not recommended. Dont ever try to visit this clinic even if it is arranged by your company as a panel clinic because it is not worth your wait. Just imagine you are feeling really really unwell and you have to wait for 5 hours. ?? and the most important reason that this clinic is not worth it is because they do not place hand sanitiser for patients who waited outside the clinic. I want to ask, so inside the clinic where the staff work need to protect themselves, then those waited outside don't need???? So selfish!!!

Went to this clinic on Friday 26 November 2021 morning. Service was SUPER LOUSY. Registration only also Very Slow! And created long queues! 7 peoples in front of me for registration, was queueing for around 45 mins ! When my turn to register at the counter, I showed my IC and my Company Insurance Card (that still valid and can be used for this clinic as the clinic put notice on their entrance door, that this insurance card is accepted), But the Receptionist Woman on duty said “Oh SH*T !” (not greet customer with good morning, but greet with "OH SH*T!!) This is very "Good Manner" indeed. Then this clinic receptionist (CR) talked : “I am sorry, Sir, for Insurance Card, we forget the password in our computer system, you may need to pay by Cash” I (I) said: “Sorry I didn’t bring any cash, and if I use cash, I cannot claim to my company” CR: “In this case you may need to visit other clinic, as we do not accept Insurance Card, if you pay by Cash we will give you the receipt” I: In this case, please remove that you accepted this insurance card from your notice, so peoples that sick not need to queue for 45 mins, and in the end rejected” Receptionist colleagues next table (CR2) overheard our conversation suddenly talking to me: In this case Sir, you may need to wait very long Sir, we will try to reset the password first. I: Until how long ? CR2 : Not sure, maybe until afternoon or evening. With service like this, peoples sick, not getting treatment, but getting more sick / dying asked to wait until evening.

Visited at 7:50am as the clinic says they're open at 8am. I was the first patient, and only managed to register at 8:25pm. The doctor saw me at 8:40pm, and I waited until 9:10am to do a swab, after which I left at 9:40am. Sharing so that you can manage your time well. Service is good, though there are mosquitoes outside the clinic. Stay safe.

There are two clinics, mine was at MRT but some others confused theirs from Jurong Point one to here, please check for the sake of your time. I reached at 8.30am for 9am appointment. There was a queue of about 7 before me. The line for pre-departure tests is separate marked by blue spacers. Need to use camera to scan QR (available outside glass door) and go to See Doctor option and fill details. Once inside, you have to produce Passport, IC and travel ticket. Fill in details in iPAD and wait outside for the test. After that pay and wait for the email. The process took 55min and the system is definitely not smooth. Prepare to wait 1hr as safety comes first.

Very long waiting time. Come at 11am queing 30min then being told no number anymore need to come queing again after lunch time 2pm. Then I came around 1.30pm only 3-4pax in front of me. Then the whole process plus a art ended at 4pm. Many people queing at then mean time and there's no seat for people to rest. All people standing to queue , almost all of us keep squatting and stand up to rest. Requested a chair to sit once, they said will get me one but no people come. Then requested again. It's a clinic, all people come because they feel sick. Those with COVID symptom are not allow to get inside to wait (inside got chairs), they need to squart outside. I think I got low glucose and feel like fainting already, no choice go and buy bubble tea at the opposite shop.

Brought my mum for ART and PCR tests. Everything was very orderly. The Indian doctor and his staff were very helpful and courteous despite their hectic schedule. The entire duration took 45 minutes but it’s understandable. I think this clinic deserves a thumbs up! ?