Central 24-HR Clinic (Hougang) - 681 Hougang Ave 8

I’ve been to this clinic couple times in the past. Never had a good experience but today is the worst. I saw this Indian female doctor possibly in her 50s by the name of PATRICIA BEULAH today. She made me feel bad for coming to the clinic by saying ‘ you come for what? Only suffer symptoms for one day now my staff need to take art for you and I need to give you mc.’’ She didn’t even check on me or asked further questions. Before I left the room she commented ‘ anyway the subsidies is going to be no more very soon. I’m pretty sure my symptoms will get worse and now I have to go see another doctor tomorrow morning. She don’t look or behave or speak like a doctor.

Hi, am not one to typically review places negatively, but here we are. Friend went in twice for check up. Once, after a work car accident, company asked her to go to a clinic for an assessment. She was reporting pain in her neck, back and head. Dr (Indian lady in her 50s) asked her “why are you here”, was rude and unsympathetic throughout, didn’t do any proper assessment and sent her home with anarex. Friend had to visit another clinic the next day for a proper assessment. Went back again, because desperate times call for desperate measures and this place ended up being her only option (since it’s a 24-hr clinic). She had 38.7 degree fever. Company (we’re in social work) has asked her to take an MC for tomorrow. Dr refuses to give her an MC despite her verbalising to the doctor that she’s been sick for 2 days, and that she’s feeling weak and can’t go in to work. We understand the constraints of giving out MCs, but friend was sick AT the clinic. Dr was rude and prescribed paracetamol. No diagnosis, did not ask or check about any other pains etc. Sick people go to the doctor to get answers, get relief for pain or some form of reassurance (either a referral to hospital or medication). No answers provided, now we have to go to another clinic. I understand that the healthcare industry in Singapore is definitely burnt out, so thank you to all the other doctors who continue to practice kindness during these tough times. This review is to just let people know (especially parents with sick children) that they’d be much safer seeing another doctor elsewhere.

Was hesitating whether i should be writing this review. I read and saw that many had very bad experience like me. I think that this has to go online and made known to patients coming in for her treatment. If there is a ZERO star selection, I would've selected that. It was an unforgettable and horrible experience. I'm Tested positive for covid at home and went to seek doctor's consultation. I've no idea what was the female Indian doctor (in her 50s) name as my mc states LOCUM. Waited for an hour plus and was shocked to hear that she don't do art at this hour and insisted I come back the next day. Well...if thats the policy of the clinic, we have to adhere to it. But when I'm asked about my symptoms. I mentioned that I have heart n chesty pain. Without even asking whats my history of illness like (I've got irregular heartbeat since young - WPW) , she asked me to better think of what I say because she's going to send me to the hospital. So she asked me to think and repeat again. I'm really disappointed with the ethics and attitude of this female Indian doctor in her 50s. Out of curiosity, I asked if I need to register and pay again if I'm coming back for art. She replied very professionally this time round though, saying that she is a doctor and not a reception. Hence she won't know about the costs. What a way to explain this time round and her tone was really rude. I understand that there is a long queue outside, but there should be more attention paid if I mention that I've got chesty pain. She should've made the effort to understand before she dropped me with such remarks. With that, I ended my session with unknown diagnosis. There was no checking of throat, no heart beat or breathing monitoring like how we used to get check by any doctor in any clinic. At the back of my mind I told myself that this will be the last time I'm coming to this clinic. No matter how sick you are, my strong advice is....seek help elsewhere. I will just pay the consultation fees and visit another doctor tomorrow morning then. Conclusion is I don't get my art done to confirm I'm positive. I'm asked to think and repeat what I say when it comes to my symptoms. This is really unacceptable. I should have gone to the hospital instead. The healthcare workers are working real hard during this period of time and we understand that not all are like that. Kudos to those who stand firm and professional in their scope of duties and keeping us safe and attending to us professionally at all times.

I was there 12 July, 10pm-11pm+. I second all the 1 star review and i pity those who experienced worst than me. But i really hate to give 1star too just because of one side of the experience. Here's why overall, i give 3 stars. 1 star - drove 8min, waited for 1hr, consulted for FEW SECONDS, waited another 20min for bill and medication - locum doctor talked very fast like racing F1, rude and unprofessional, answered her own question. She asked what happened to you? and proceeded to ans her own question... cough sorethroat...... I'll give u medicine and MC. I gently said i'm not working i don't need MC, raised her voice and said it's their policy. I was surprised that it's their policy to give MC for non working people. - asked me to come back tmr just for ART. But I can do this on my own. Save going out spreading covid. - few seconds with doctor and pay $75 consultation 4 star - the clinic assistants are nice, calm in the midst of their busy work. they maybe short handed too so they move fast and quick and yet remained calm. - medicine label didn't indicate whether drowsy or non-drowsy - was told to receive SMS for ART appointment the following day but didn't receive. Anyways that's perfectly fine. - thankful that they open 24hrs With all these, thank you healthcare workers for serving. Some just need to be kinder in their conversation. Kindness goes a long way.

Terrible. Called to make an appointment around noon before heading down and was informed that we can arrive between 1-2pm. We took a cab to the clinic and when we arrived at 1.48pm, we were told the earliest slot to see doctor is 6pm. Staff at counter was rude and unempathetic despite us explaining that we do not stay nearby and has taken a cab specially down after confirming the appointment time. Understand that the clinic is flooded but should manage the comms better.

I just went to this clinic. I told the Dr I had runny nose, cough, headache and sore throat for past 2 days, not getting better after took medication. After she listen, the next second she said all I told her is a story before examine me. Is this how Dr treat a pt ? She ask me why I came at this time! Come on, than what is the purpose 24hrs clinic for? She said I need to come back again in the morning for ART test. It's my problem to come back again in the morning. That doesn't mean the Dr can talk in such a manner. Especially to health care worker. Senior Dr with this kind attitude.

Wed 23 Feb 2022, about close to 11pm. Brought my son for allergy problem. Place was crowded but the wait for still ok. An Indian lady doctor attended to my son. Very caring to ask questions and reason for the medication. Counter staff manned by 1 Chinese lady doing registration and dispensing. She was courteous and patience to explain the medication. Don’t understand why there are bad reviews. Hope things gets better for all the bad feelings.

I had a really good experience at this clinic today. I went in for a sinopharm booster and also a supervised ART test. Both the young man and the young lady at the counter were very nice, patient and courteous towards me even though they were very busy. There were a lot of patients waiting but the staff were all very efficient. I highly recommend this clinic