COLDWEAR IMM (Outlet) - 2 Jurong East Street 21

Helpful sales

Cheap cold winter wear during clearance sale

Don't like the staff here..keep taking to themselves

Most stuff are too pricey considering the average quality.

Price comparable much more expensive then other similar shop nearby. Not much of choices and pricey.

very nice

VERY POOR SERVICE! First, I purchased items just 6 pcs. I waited 30 minutes for my purchases to be billed, from 1 to 3 staff consecutively. Knowing that there were no other customers inside so it can be a hassle free transaction. 2. When I went out I was skeptical with the Total amount they have charged me and true enough they charged one of the item 2x. 3. They void the initial transaction and charge my debit card again with the correct amount. 4. I called them on the 6th day as the voided amount is still not reflecting to my account and the guy answered me IT's not their problem because their side is correct 5. So I called the bank just to find out that the merchant is holding the amount for 1 month??? so I called them back again. 6. The guy, I still have the decency not to mention the name was so agitated , unhelpful and sarcastic during our phone conversation. Told me that Credit card will take 30days to be refunded to my account as I said I did not use CREDIT CARD it was my DEBIT CARD so he change the days to 7-10days. Sarcastic, poor customer service. Can you imagine, they made a mistake with the charges and customer need to suffer in calling here and there and waiting for how many days? Doesn't even deserve 1 star rating!!!!!!!!!!!!!!!!

Price is good and service explanation was also very satisfying