Executive Health Screeners - Mount Elizabeth Hospital - #02-02/03 Mount Elizabeth Medical Centre

Unable to provide info and assist with arranging an appointment. Extremely helpless and difficult to get hold of.

Not acceptable behaviour of staffs there. Inappropriate and unprofessional. They seems not to care about you. Long wait time.

Staff is unresponsive despite multiple times to get hold of them (emails, calls) to request urgently for medical report.

Very hard to contact. The appointment for health screening take one week to make, and a chain of frustrating process that costumer service tossing you from one to another. Better via whatsapp, email will take two days to reply. Ridiculous.

I would never have gone here if it wasn’t for it being my company’s designated health screening center. The clinic itself is very old, the staff there mostly looked bored or not very enthusiastic about their jobs. In the eyesight screening room, to my horror, there was small bugs (look like mites?) crawling all over the wall. It was really disgusting. When I told the staff there, she was very nonchalant about it and barely blinked an eyelid and just wiped the portion of the wall with the bugs - but let me assure you, it’s still crawling all over. So hygiene is an issue at this clinic. Also the same staff managing my eyesight test was not clear about the interpretation of the symbols you needed to recall when looking into their eye machines. In her head, she already had a pre-fixed answer to the test and if you didn’t interpret it correctly the way she wants it, she faults you for it - like it’s a bloody exam studying for a test! Quite unprofessional. I felt pretty frustrated taking my test here and would prefer never to come again.

Went there last year but it was hard to book a slot for check up. Had to book months in advance. Quite a bit of waiting time in between tests. They rely on their departments for tests, so you need to wait with other non-executive patients. Stool sample only can be dropped off at the clinic during specific times and dates, which makes it difficult for working people.

Well 1. They messed up my booking so that my record does not exist 2. When they “attempted” my blood test, probably just this one inexperienced nurse, but that was the most painful blood draw in my life, he wasn’t able to get any blood out hence continued to apply strength trying to get the needle to the “right” spot for like half a minute. I do not want to give him a second chance so I had to walk out. Not going back

No update on screening results even after three weeks, while I was getting more anxious by the day wondering if something went wrong. Finally managed to get through their helpline and complain- the same day I received an email with a soft copy of the report. 1. No apology or explanation for the delay 2. I had specifically asked for a hard copy and 3. No explanation of the results or doctor consultation when my package had included this. Very unprofessional administration. The attitude seems to be that they don't have to care about customer service if it's a corporate package. Such a shame