Festive Hotel - 8 Sentosa Gateway

Stayed here 2 days for my quarantine, and was very impressed with one of the the hotel’s front office staff ! His name is Alex Chong, I would say he has excellent customer service even for quarantine guests. Granted that in the pandemic, normal room service was not available, yet all my requests were met with prompt efficiency in the true spirit of hospitality! As I was not used to the standard food the hotel catered for quarantine guests, Alex went all out to get me a packet of ‘Chinese ‘Hor Fun’ from somewhere else which I think this is beyond his role! Another incident was the relevant department has lost my laundry and Alex tried his very best to help me. Although I never get my clothing back but Alex has settled this issue professionally and efficiently. The 5 stars ⭐️ rating is for his service, good job ? I was very thankful during my quarantine stay with his excellent service!

My stay would have been 10x more peaceful and relaxing if the hotel could put coasters on the legs of the room chairs. Might seem like a small thing, but the noise of the dragging goes straight through the orchid-adorened ceiling! My wakeup alarm every morning.

Not good. Ordered grab for 3 separate rooms and the grab driver ensured that the receptionist knew which food went to each room. Receptionist also labelled the food packet with each guest's name. Food took 25 minutes to reach the guest door and with the wrong food. Despite it being name labelled.

Lovely hotel. Treated with so much love and respect even though i was there only for a 20 minute visit. Must respect to all working there. Thank you for making my short visit it enjoyable ❤️

I was there for isolation order. Food services staff was great polite and evwrything needed was available in reach. Tq festive hotel for ur great accomadation. Keep up your great services and kind gestures. I feel comfortable for the 10days. Great awesome work frontliners...

Quarantined here. Not going to go into too much specifics but am glad I have a balcony to go out to. I can listen to the sound of birds and insects. I have a very good view on fair weather days and there's even a proper rack for drying your towel. Would not mind coming back if it does eventually reopens as a hotel proper. It is is after all, near the attractions like universal studios and s.e.a aquarium. The room was also spacious.

Quarantined here for 10 days. Cleaniness: 1/5 Entered the room and felt the room was dusty. I had to wipe down the tables and bed-side tables which were dusty. The floor was dirty and my feet were black that I had to manually use the toilet towel and mop the floor when I am sick on the first day. Woke up the next day with bed rash and requested for a change of room. I wonder if they changed the bedsheets. It was approved and they upgraded me to a room with a bathtub. I entered the new room and the floor was dusty too as if nobody mop the floor for a month or so. I had to mop twice. The bed frame was dusty and I realised the bed sheet only covered the first layer of the mattress and not the bottom and the sides. I could see the dust at the sides. Even though the children bunk bed wasn't in use, I could see the pile of dust on the steps. Food: 2/5 Food not by the hotel but caterer was sometimes bitter or very salty. I like that there provided a variety of cuisine so we don't eat the same cuisine every meal. There were chips and drinks for snack time. Amenities: 3/5 + Balcony: Allowed fresh air + Clothes rack: could hang my laundry at the balcony - Fridge spoil, sometimes cold or warm - TV was too old. Didn't expect a 5-star hotel in Sentosa to not have upgraded to a Smart TV? - No Bidet Service: 5/5 Guest service were quick to answer calls and attend to my request though they said I was entitled to 4 boxes of water and will be delivered every morning it didn't. So I had to call them everyday to request for it. As a 5-star hotel, I felt disappointed by this quarantine stay. I was sick but I had use all my energy to wipe down the whole room. More could be done by the housekeeping to ensure hygiene and cleaniness. And I hope the hotel has an upgrade for the TV.

Stayed here a few times(pre pandemic) over the years while flying through Singapore, it’s a perfect place to enjoy everything Sentosa has to offer by foot. The kids enjoyed the bunk beds in the room.