GreenForest Family Clinic - #01-71 GreenForest Family Clinic

There is a lady doc don’t want to provide name, even though you are so sick. She don’t gove MC. Not at all professional. If she is working better don’t waste ur time please went to other clinics

Very long wait despite not many patients each time. (About 1.5hr wait for no. 4 in Q). Seen different doctors each time. Stars are given to the friendly reception and doctors.

Had a bad experience at this clinic. Went on Tuesday at around 11am and there were a handful of people waiting outside. I told the receptionists i had flu, sore throat, fever and had already done my ART twice and they were negative. Receptionists told me it will be half an hour wait and i had to wait outside the clinic - understandable as the clinic did not have a big waiting space inside. An hour later, i still have not seen the doctor. The 2 women who were waiting inside the clinic were still there. It was as if the queue was not moving. When it was my turn, receptionist told me to go to the back door and wait for doctor to call me. When Dr Jackie was ready for me, she opened the back door and placed a stool outside the back door. All she did was ask me for my symptoms, checked if my throat was swollen and if i had a loss of smell/taste. Then she administered ART and PCR swab (while i was sitting on a stool outside the clinic) and told me to go to the front and wait for my medicine. She didn’t even check me like a doctor should? Besides prescribing me medicine just based on my verbal input, any normal person could’ve done what she did. I did not step inside the doctor’s room at all. Dr Jackie gave me the impression that she’s afraid I have Covid and wanted to get rid of me ASAP. This “consultation” lasted less than 5 minutes. I waited an hour for a 5 min consultation. And if she spent this little time with each patient, why was the waiting time so damn long? There was also a domestic helper who was waiting inside ever since i reached and when i have paid and collected my medicine, she was STILL waiting inside. Her employer actually sent his kids back home first because he had been waiting for too long. 1 star is for the friendly and nice receptionists.

I had bad experiences with this clinic. I have been to this place four times. Three out of four times it is a different doctor. Two of the doctors do not have any empathy at all. One time I mentioned that I had insomnia for quite some time, the doctor just criticized me and said I should try exercising, or try to drink chamomile tea, or stop using electronic gadgets before sleep, which I have already tried before going to the doctor for treatment. She even said that I should learn how to manage my stress well. Total lack of empathy, assuming I was just there to get an easy access to sleeping pills, I'm sure. Another time, I was feeling fatigued. I left my work at around 4PM and went to this same clinic. It was a different doctor this time, but she too did not show any empathy towards me. She even asked me, "I am also tired right now, can I just close the clinic and go home?" And initially she did not even want to give me any MC, saying that fatigue wasn't deemed an illness. I was stunned speechless, having never experienced this kind of treatment from any other clinic, and that was when I am convinced that I would never visit this clinic again.

Friendly clinic assistants who are very thorough in their explanation of medicine dispensed. Dr Jackie Yeo is warm and attentive to patients’ needs. She remembers each and every one of her patients and is good with children.

They refused to register a patient at 650pm when the clinic just open at 6pm even though there is an urgency. Reason being they have too many patients and it affects their closing time. I guess their priorities is going home rather than saving a life.

Went to clinic cos self tested positive for Covid. Given 2 types of med, Vit D and C. Paid $38 for it on top of the $10 testing. Doc didn’t bother to check properly. He just did the test at the back door. Med was not effective and necessary at the point in time. Realized that my clinic I usu go to (it was closed) charged only $10 with testing and med. med was effective. Will never visit this clinic again.

Zero empathy, Zero professionalism All my family members have bad experience with this clinic. I've never left a google review in my life but i feel that this needs to be addressed. Despite waiting for over an hour, my sister mentioned that the doctor did not do a thorough check for her. The doctor simply prescribe some medication and ended the consultation. A polyclinic provides way better service and attention to their patients than this private clinic and has shorter waiting time. I've also had a negative encounter with the same doctor. I've had food poisoning once and was terribly weak. The doctor did not want to give a 2 day MC even after I told her that I needed the rest and was highly unlikely that I could recover within a day. I even asked her how long does an average person take to recover from food poisoning, in which she answered 2 days but still insisted on giving only 1 day MC. She said if I need another day MC, I can just come back to the clinic the next day to get it. As a doctor, she should understand that it is hard for a sick person to travel down to the clinic, especially since it was so unnecessary and the extra time could've been used for resting. I understand that doctors may want to avoid situations where people take advantage of MC just to take a day off work or school, but as a doctor, shouldn't she use her professional judgement to determine if a person is really ill? I was having a fever, vomiting, and diarrhoea and didn't have the energy to argue with them so I left and had to go back the next day. This actually happened a year back and I didn't bother to leave a review then. But after reading all the reviews on this place, I realized that most people actually experience the same things and I wondered why is the doctor/clinic still allowed to provide service.