Healthway Medical (Jurong West) - #01-166 Healthway Medical (Jurong West)

The best clinic I have been too. Met both Dr. Loh and Dr.Tan, both were very patient and professional. Explained and gave me many tips on taking care of myself. Met Dr.Tan more , she is really the best doctor I have met. Prices are also reasonable. Definitely a pleasant experience with both doctors.

Dr Tan Gek Hua is the best doctor ever. She is very knowledgeable and caring. I have seen her since my primary school years which is more than 20yrs ago. I really feel she is hua tuo alive...but to see her you need to bear with the long long long queue which take hours

Long waiting time, staff with poor attitude. Told to wait 1H, ended up with 2.5H?! This clinic got issues. Don’t believe come try and experience it yourself!

Very good Doctor for my 6 year old Daughter. He was so patient and also took the time to explain. Really wish we could get service and Doctors like this around the world.

Have been seeing doctor Gloria Loh for 3 years plus. Best doctor in the area. Thankful much. She’s very keen to listen, even when you tell her about your research into your ailments and she will tell you her views and give some advice accordingly.

(Edit : Response to the Owner:) The date and timing of my visit was 7 Feb 22, 2.10-2.40pm accordingly. To get more details on the incident, you would do better contacting your own staff at that time / checking the CCTV to see how many of the patients they turned away. According to what the front desk said to the guy in front of me, the redirection was even an 'advice' given by one of your doctors; She didn't make it sound like such. One of your doctors also went to the door to usher an asthmatic patient to the next door clinic, despite the patient's stress, bewilderment, and the front desk's open acknowledgement that the wait time's just as long over there (~2H). While I get that you want to hear both sides of the story, I don't want anything to do with your clinic anymore, especially after I tested positive this morning. It could have been picked up, when I visited your clinic. --------------------------------------------------- [Summary: Company-sponsored patients only??? But posters on wall claimed to be CHAS-usable, which is govt sponsored?? 30mins queue to the registration counter, only to be given a verdict of whether you can or cannot qualify to be their patient; if not, go next door to that other clinic, please.] This does not apply to just me, but some other patients who waited tgt with me in line today as well. Made us wait for over 30 mins in line to register, only for front desk to tell us to go to the next door 24h emergency clinic and wait for 2H because the wait time's no different from here. Apparently, this clinic's only for company-sponsored patients, and not for public?? It's misleading, given that the posters inside blatantly advertise the usage of CHAS card, which is government sponsored if I recall. Why the discrimination? I'm a paying patient as well. The staff seemed fed up repeating the same old redirection lines too; Couldn't you at least put up a sign outside? I feel sicker than I started out, lining out in the hot sun for some dozen minutes and being on my feet while nauseated for some 30 mins. Since I have to line up for another half hour at the next door clinic (just to register), I give up. I'm nursing my flu at home. On the side, it is funny how each of us patients are lining up just to be given the metaphorical whooping by the front desk staff though. Felt like my kindergarten days, when we lined up with our hands stretched out for a whacking from the ruler. Only, replace the grades with the company brand, and toss the good kids in with the pile who'll have to queue up too. Class's dreadful for all, staff and target audience included.

I know that medical staff are overworked and tired but this is the worst experience I've ever had in any medical clinic. The staff there are rude, unbothered and overall has zero communication and service skills. It seems like 80% of their job is to find reasons to turn down patients. Pls don't waste time, energy and money visiting this clinic!!

Went down on a Sunday when the clinic is supposedly opened at 8.30am. There was a snaking queue with people waiting as early as 8.15am till 9.30am. However, there was no sign of the clinic opening at all nor any poster/notification that the clinic will not be opened. This has angered many patients who wasted hours of their time queue-ing and then had to walk-in to other clinics. Very disappointing and wished that the clinic could have exercised better transparency and responsibility to the masses.