HYSSES

I love the way staff of Hysses assisted me, she s friendly n gd treat to us.

Thank you for your great service, helpfulness, very satisfy to buy the product. Especially staff Hein. Thank You

Went here w my bf looking for gifts for our friends open house. Not one person bother to serve us lol. Idk issit cuz of our skin colour ?

Thank Ms Hein, she s friendly n gentle girl, her knowlege of hysses products are very well, i can choose the items i like easier when she tell me about it. Thank Ms Hein n Hysses

I purchased the aroma diffuser on 22nd March 2018. At point of sales, the sales staff kindly tested the equipment. The first 3 sets failed and was faulty right out of the box! Only the 4th set took out right from the box worked. As I have already paid for the product, I decided to give it a try. On 23/04 the equipment died despite I used all my essential oil and cleaning liquid from this shop. When I was at the shop, I was told that the motor is faulty and requires to send in for repair. How can such a pricy product only lasted 1 month? And how can I even trust their reliability. I have tried to contact the HQ however, no one picks up the call. The sales assistant at shop was pleasant and nice, but the product, it way too unreliable. Not worth at all. Totally lousy product. Will share my review at most forums and undercovers section to warn consumer of how unreliable the product was. The sales assistance rendered awesome service and they do sell quality aroma oil and shower products. However, the diffuse machine is such a disappointment. I got another Airsea Round Base / Raindrop Aroma Essential Oil Diffuser Nebulizer from web which was only $45.90 and it far more durable than what i had purchased from this shop ----------------------------- Update on 30/04/2018 Here is an update. Hui Min contacted me first thing on Monday 30th April to rectify the issue. As i already threw away the box and warranty card, didnt think that it would spoil so fast, i was not within the requirement for them to do an exchange. However, Hui Min was kind to seek approval from their boss whom i believe is cheryl and gotten the approval. I gotten the exchange on Monday @ Nex again attended by the very good staff. I have to comment that the staff at Nex (both ladies) are really awesome people. The store lead actually called me and shared with me the entire process of how they done the testing and selected the best machine for me to collect. I was very impressed and touch by her gesture. One thing i have to say, i was extremely upset of the equipment failing in short period of 1 month and 3 days however, I have give my salute to the way the company tried to rectify the issue. To thank them for the gesture, i went on the purchase a bottle of my favourite ROSE GERANIUM BODY OIL which i absolutely adore so much. While at the shop, 2 curious customer was seeking query on the equipment and i shared with them that it is indeed a very good equipment that diffuse really awesome smell however, i didnt share that my previous model was a disappointment. Now i have gotten the Tall Neublizer instead which i am happy as my room now is back to normal, with awesome smell that feels like walking into a high end spa parlor. Very relaxing. Now its still too early to really commend on the equipment since its only 1 day old. However, i got to say that the responsible retailer and their service recovery had delighted me and i will continue to be their customer should the equipment don't die on me. I change from 1 star to 4 star because they did provide good service recovery. And kudos to the sale person at Nex and Hui Min from their Facebook.

Do not buy the electric diffusers. They don’t work and don’t last

Bought an expensive nebuliser from Hysses in Nex in Nov 2020 only to have the motor stop working a week later. After I got it replaced, the products motor broke down again in February 2021. Just a horrible experience with the products and the staff. Not worth it. Doesn't deserve even 1 star! Never going back there again...

On 7 March I visited at NEX actually I just want to buy the gift for my friend but the staff explain about products and show the member benefit, so finally I already become VIP at HYSSES. I really love to use your products, thank you HEIN.