PARKROYAL Serviced Suites Singapore

I was booked last Nov.14 to 18th of 2016. I liked the place because of the comfort and hospitality of the hotel employees. Even though my room doesn't have a view. The room was clean, organized and comfortable. The air-condition is working very well especially during humidity. The amenities of the hotel exceeds expectations. I also enjoy their everyday delicious brunch (Compliments to the chefs). I got easy access to transportation such as metro and hop on hop off tour bus. I was able to walked peacefully on Arab St. I would advised that they should refrain using strong air freshener in the hotel lobby ( gives me headache ). Instead use Jasmine or mild scent that is less irritating to smell. Overall the hotel exceeds expectations. Budget wise is okay. Kudos to the hotel staffs!

We called in the morning to see if we can extend the stay to check in one-day eariler, immediately we get really professional help from Cindy at the front office. She helped us to work together with the reservation team, then Ng confirmed our new reservation in no time. We choose the serviced suites for our daughter and her grandparents, they can only speak Chinese, but they get all help needed from Cindy every day! Sincerely appreciate all your help to our family. All staff in our Parkroyal serviced suites are the best!

One of the most amazing hotel i ever stayed... beautiful, comfortabel with wonderful staff and so safe. Really enjoyed my stay. Hope back again.

Awesome place and awesome apartment. Amazing view. Very helpful and supportive staff. Only downside is no complementary breakfast.

Pleasant stay in the Parkroyal Serviced Suites. The staff are all very friendly, from sales office, front desk, to housekeeping. The housekeeping aunties are all so nice, it feels so much at home with them around. The lift access for pets are wonderful and the security guard at the apartment also very friendly where they will greet and wave when they see us (me and the dogs). Time flies here because it is so comfortable and pleasant :)

Reception would not let me in. They said my reservation confirmation did not exist. Had to find another hotel after 12 hours on the plane.

Stayed there during Nov when my house is under renovation. The view is awesome. The staff are friendly and helpful. The gym and swimming pool are nice. Great and nice food around the area. There are many shopping malls around the area and I go for daily run along Kallang river and you can jog to Garden by the Bay.

The hotel surroundings was good with artistic pictures and cozy settings. However the rooms were not as good as expected. Upon entering the prescribed room, it was very warm and the air-conditioner was not working well. We changed to another room but the same problem persisted. We thought we could let it be on and the room would cool down by the time we came back. However, when we returned 4 hours later, the room was still warm. We called the operator and 10 minutes later, the technician came. He looked at it and then said he would come back 10 minutes later to resolve the issue. After 10 minutes, he returned with another technician. All this time, we had to wait for them to finish their repairs. The room was warm, stuffy and musky. In the end, we could not bear it any longer and left to go to the lobby. We went to the reception counter and told the hotel personnel the problem. We have never encountered such an unpleasant situation before, having stayed in so many other hotels. The personnel was apologetic and upgraded us to an executive room. When we entered the room, we could feel the difference. The air-conditioner worked and we could also adjust the temperature. We felt that the hotel really need to look into the air-conditioner problems in the cheaper rooms too. It should not short change its customers.